Patient Experience Advocate I

MedRisk; Metro Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

MedRisk in the Philippines is seeking a Patient Advocate Level I to retain client loyalty by delivering clear and efficient support to callers while coordinating with Adjusters and Nurse Case Managers to ensure a best-in-class experience. The role emphasizes empathy, strong communication, and the ability to work collaboratively to meet quality and throughput goals.

A bachelor’s degree is preferred, and candidates should be detail-oriented with solid data-entry skills.

Qualifications

• Bachelor's degree preferred.
• Detail-oriented with solid data-entry skills.

Responsibilities

• Provide clear and efficient support to callers.
• Coordinate with Adjusters and Nurse Case Managers to ensure a best-in-class experience.
• Demonstrate empathy, strong communication, and a collaborative approach to meet quality and throughput goals.

Skills

Empathy

Communication

Data entry

Detail-oriented

Collaborative

Education

Bachelor's degree preferred

Job description

MedRisk in the Philippines is seeking a Patient Advocate Level I to retain client loyalty by delivering clear and efficient support to callers while coordinating with Adjusters and Nurse Case Managers to ensure a best-in-class experience. The role emphasizes empathy, strong communication, and the ability to work collaboratively to meet quality and throughput goals.

A bachelor’s degree is preferred, and candidates should be detail-oriented with solid data-entry skills.