Inbound Care Advocate, Claims Liaison & Customer Support

MedRisk; Metro Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

MedRisk in the Philippines is seeking a Customer Service Inbound Advocate Level I to support communication between our network providers and workers' compensation adjusters. The role tracks patient progress from initial evaluation to discharge, gathering case information and maintaining file integrity while communicating professionally with referring customers.

Responsibilities include triaging calls, managing multiple claims, updating data in MedRisk's database, and ensuring HIPAA/URAC

Qualifications

• Inbound customer service experience preferred.
• HIPAA/URAC familiarity is a plus.
• Ability to triage calls and manage multiple claims.

Responsibilities

• Triaging inbound calls from providers and workers' compensation clients.
• Managing multiple claims and updating data in MedRisk's database.
• Maintaining file integrity and communicating professionally with referring customers.

Skills

Customer service

HIPAA compliance

Job description

MedRisk in the Philippines is seeking a Customer Service Inbound Advocate Level I to support communication between our network providers and workers' compensation adjusters. The role tracks patient progress from initial evaluation to discharge, gathering case information and maintaining file integrity while communicating professionally with referring customers.

Responsibilities include triaging calls, managing multiple claims, updating data in MedRisk's database, and ensuring HIPAA/URAC