Patient Advocate Level I

MedRisk; Philippines; On-site; PHP 201,000 - 379,000; Full time

Job summary

MedRisk in the Philippines is seeking a Patient Advocate Level I to retain client loyalty by delivering clear and efficient support to callers while coordinating with Adjusters and Nurse Case Managers to ensure a best-in-class experience.

The role emphasizes empathy, strong communication, and the ability to work collaboratively to meet quality and throughput goals. A bachelor’s degree is preferred, and candidates should be detail-oriented with solid data-entry skills.

Qualifications

• Bachelor’s degree preferred.
• Excellent communication skills.
• Self-motivated and independent.
• Strong work ethic with attention to detail.
• Ability to multitask in a fast-paced environment.
• Solid time management and organizational skills.
• Ability to think critically.
• Proficiency with MS Word, Excel, and Outlook.
• Strong data entry skills.

Responsibilities

• Make outbound calls to schedule patients in a timely manner.
• Understand MedRisk’s interdepartmental procedures and comply with them.
• Meet department goals for quality and quantity of work input.
• Complete special projects or tasks as assigned by the supervisor.
• Provide best in class customer service to all callers.
• Investigate cases for missing information necessary to schedule initial evaluations.

Skills

Communication skills

Self-motivated

Strong work ethic

Multitasking

Detail oriented

Time management

Critical thinking

MS Word

Excel

Outlook

Data entry

Education

Bachelor’s degree preferred

Tools

MS Word

Excel

Outlook

Job description

Position Summary

Patient Advocate Level IJob Description

The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results.

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

Primary Duties & Responsibilities

• Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
• Understand MedRisk’s interdepartmental procedures, policies and comply with them
• Meet MedRisk’s Department goals for Quality and Quantity of work input.
• Complete special projects or tasks as assigned by the supervisor
• Provide best in class customer service to all callers
• Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

Qualifications

• Bachelor’s Degree preferred
• Excellent communication skills
• Self-motivated
• Strong work ethic
• Ability to multi task in a fast paced environment and to work independently
• Detail oriented, time management and solid organizational skills
• Ability to think critically
• Solid MS Word, Excel and Outlook experience
• Strong data entry skills