Patient Advocate I: Empathetic Scheduler & Specialist

MedRisk; Philippines; On-site; PHP 201,000 - 379,000; Full time

Job summary

MedRisk in the Philippines is seeking a Patient Advocate Level I to retain client loyalty by delivering clear and efficient support to callers while coordinating with Adjusters and Nurse Case Managers to ensure a best-in-class experience.

The role emphasizes empathy, strong communication, and the ability to work collaboratively to meet quality and throughput goals. A bachelor’s degree is preferred, and candidates should be detail-oriented with solid data-entry skills.

Qualifications

• Bachelor’s degree preferred.
• Excellent communication skills.
• Self-motivated and independent.
• Strong work ethic with attention to detail.
• Ability to multitask in a fast-paced environment.
• Solid time management and organizational skills.
• Ability to think critically.
• Proficiency with MS Word, Excel, and Outlook.
• Strong data entry skills.

Responsibilities

• Make outbound calls to schedule patients in a timely manner.
• Understand MedRisk’s interdepartmental procedures and comply with them.
• Meet department goals for quality and quantity of work input.
• Complete special projects or tasks as assigned by the supervisor.
• Provide best in class customer service to all callers.
• Investigate cases for missing information necessary to schedule initial evaluations.

Skills

Communication skills

Self-motivated

Strong work ethic

Multitasking

Detail oriented

Time management

Critical thinking

MS Word

Excel

Outlook

Data entry

Education

Bachelor’s degree preferred

Tools

MS Word

Excel

Outlook

Job description

MedRisk in the Philippines is seeking a Patient Advocate Level I to retain client loyalty by delivering clear and efficient support to callers while coordinating with Adjusters and Nurse Case Managers to ensure a best-in-class experience.

The role emphasizes empathy, strong communication, and the ability to work collaboratively to meet quality and throughput goals. A bachelor’s degree is preferred, and candidates should be detail-oriented with solid data-entry skills.