Inbound Care Advocate, Claims Liaison & Customer Support

MedRisk; Metro Manila; On-site; PHP 134,000 - 201,000; Full time

Job summary

MedRisk in the Philippines is seeking a Customer Service Inbound Advocate Level I to support communication between our network providers and workers' compensation adjusters. The role tracks patient progress from initial evaluation to discharge, gathering case information and maintaining file integrity while communicating professionally with referring customers.

Responsibilities include triaging calls, managing multiple claims, updating data in MedRisk’s database, and ensuring HIPAA/URAC

Responsibilities

• Triaging calls
• Managing multiple claims
• Updating data in MedRisk's database
• Ensuring HIPAA/URAC compliance and data accuracy across systems

Job description

MedRisk in the Philippines is seeking a Customer Service Inbound Advocate Level I to support communication between our network providers and workers' compensation adjusters. The role tracks patient progress from initial evaluation to discharge, gathering case information and maintaining file integrity while communicating professionally with referring customers.

Responsibilities include triaging calls, managing multiple claims, updating data in MedRisk’s database, and ensuring HIPAA/URAC