Patient Engagement Campaign Coordinator

CF Solutions Philippines Inc.; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

CF Solutions Philippines Inc. seeks a Patient Engagement Campaign Coordinator to plan, execute, and optimize outreach campaigns driving enrollment into Care Management programs.

You will own strategy, timing, and channel selection to maximize engagement. You will collaborate with Operations, Marketing, Clinical Teams, and vendor partners, develop scripts and templates, analyze campaign performance, and prepare weekly and monthly reports with actionable insights to improve enrollment and

Responsibilities

• Develop and implement patient engagement campaigns to increase enrollment into Care Management programs
• Determine the best outreach methods, including SMS/Email campaigns, call campaigns, app notifications, and multichannel outreach strategies
• Create campaign calendars and schedules based on patient engagement trends
• Recommend campaign cadence, frequency, and timing to maximize response rates
• Coordinate campaign deployment with internal teams and external vendors
• Monitor conversion rates and enrollment performance across all campaigns
• Identify barriers that prevent patients from enrolling and recommend solutions
• Conduct A/B testing on messaging, scripts, and outreach approaches
• Partner with Operations Leadership to develop effective patient outreach scripts and create standardized communication templates
• Analyze campaign metrics and generate actionable insights, preparing weekly and monthly reports on campaign reach, open rates, response rates, contact rates, enrollment rates, and conversion rates

Job description

About the role

The Patient Engagement Campaign Coordinator is responsible for planning, executing, optimizing, and monitoring patient engagement campaigns that drive enrollment into Care Management programs. This role serves as the bridge between Operations, Marketing, Clinical Teams, and vendor partners to ensure outreach efforts are timely, effective, and aligned with enrollment goals. The coordinator will develop patient engagement strategies, determine the optimal timing and communication channels for campaigns, analyze campaign performance, recommend outreach scripts and messaging, and collaborate with operations leaders to continuously improve conversion and enrollment rates.

Key responsibilities

• Develop and implement patient engagement campaigns to increase enrollment into Care Management programs

• Determine the best outreach methods, including SMS/Email campaigns, call campaigns, app notifications, and multichannel outreach strategies

• Create campaign calendars and schedules based on patient engagement trends

• Recommend campaign cadence, frequency, and timing to maximize response rates

• Coordinate campaign deployment with internal teams and external vendors

• Monitor conversion rates and enrollment performance across all campaigns

• Identify barriers that prevent patients from enrolling and recommend solutions

• Conduct A/B testing on messaging, scripts, and outreach approaches

• Partner with Operations Leadership to develop effective patient outreach scripts and create standardized communication templates

• Analyze campaign metrics and generate actionable insights, preparing weekly and monthly reports on campaign reach, open rates, response rates, contact rates, enrollment rates, and conversion rates