Patient-Centric Revenue & Experience Leader

Private Advertiser; General Trias; On-site; PHP 4,000,000 - 12,000,000; Full time

Job summary

Private Advertiser in the Philippines seeks a Chief Revenue and Patient Experience Officer to bridge hospital finance and patient care. This executive leads end-to-end revenue cycle, pricing, billing, and payer relations while fostering a compassionate, transparent patient journey from pre-admission to discharge.

You will collaborate with clinical leaders to align financial performance with high-quality care, optimize revenue capture, and implement patient-centric communication across all

Qualifications

• Master's degree in healthcare administration or MBA.
• 10+ years of progressive leadership experience in a hospital or large health system.
• Strong track record managing healthcare finance, revenue cycle operations, or patient advocacy programs at senior level.
• Deep understanding of healthcare reimbursement models across HMOs, government health insurance programs, private insurers, and self-pay dynamics.
• Ability to drive a patient-first culture across clinical and administrative teams with high empathy and change management.
• Familiarity with EHR, health informatics, data integration, and hospital billing systems.
• Ability to identify operational bottlenecks causing patient frustration and implement leaner workflows.

Responsibilities

• Oversee pricing, billing, collections, coding, and payer relationships to maximize revenue capture and reduce claim denials
• Design and implement a seamless, patient-centric culture across all touchpoints, ensuring consistent standards and clear communication from admissions to discharge
• Create clear, empathetic financial communication strategies so patients understand their costs, insurance coverage, and payment options upfront
• Track and analyze patient satisfaction metrics (like HCAHPS scores or Net Promoter Scores) alongside financial performance indicators (such as days in accounts receivable and collection rates)
• Collaborate with the Chief Medical Officer, Chief Nursing Officer, and operational leaders to ensure clinical excellence translates into both high patient satisfaction and efficient resource utilization

Skills

Leadership experience

Healthcare finance knowledge

Revenue cycle operations

Patient advocacy programs

Empathy and change management

EHR and billing systems

Lean workflows

Education

Master's Degree in Healthcare Administration (MHA)

MBA

Tools

EHR systems

Job description

Private Advertiser in the Philippines seeks a Chief Revenue and Patient Experience Officer to bridge hospital finance and patient care. This executive leads end-to-end revenue cycle, pricing, billing, and payer relations while fostering a compassionate, transparent patient journey from pre-admission to discharge.

You will collaborate with clinical leaders to align financial performance with high-quality care, optimize revenue capture, and implement patient-centric communication across all