Chief Revenue and Patient Experience Officer (FOR POOLING)

Private Advertiser; General Trias; On-site; PHP 4,000,000 - 12,000,000; Full time

Job summary

Private Advertiser in the Philippines seeks a Chief Revenue and Patient Experience Officer to bridge hospital finance and patient care. This executive leads end-to-end revenue cycle, pricing, billing, and payer relations while fostering a compassionate, transparent patient journey from pre-admission to discharge.

You will collaborate with clinical leaders to align financial performance with high-quality care, optimize revenue capture, and implement patient-centric communication across all

Qualifications

• Master's degree in healthcare administration or MBA.
• 10+ years of progressive leadership experience in a hospital or large health system.
• Strong track record managing healthcare finance, revenue cycle operations, or patient advocacy programs at senior level.
• Deep understanding of healthcare reimbursement models across HMOs, government health insurance programs, private insurers, and self-pay dynamics.
• Ability to drive a patient-first culture across clinical and administrative teams with high empathy and change management.
• Familiarity with EHR, health informatics, data integration, and hospital billing systems.
• Ability to identify operational bottlenecks causing patient frustration and implement leaner workflows.

Responsibilities

• Oversee pricing, billing, collections, coding, and payer relationships to maximize revenue capture and reduce claim denials
• Design and implement a seamless, patient-centric culture across all touchpoints, ensuring consistent standards and clear communication from admissions to discharge
• Create clear, empathetic financial communication strategies so patients understand their costs, insurance coverage, and payment options upfront
• Track and analyze patient satisfaction metrics (like HCAHPS scores or Net Promoter Scores) alongside financial performance indicators (such as days in accounts receivable and collection rates)
• Collaborate with the Chief Medical Officer, Chief Nursing Officer, and operational leaders to ensure clinical excellence translates into both high patient satisfaction and efficient resource utilization

Skills

Leadership experience

Healthcare finance knowledge

Revenue cycle operations

Patient advocacy programs

Empathy and change management

EHR and billing systems

Lean workflows

Education

Master's Degree in Healthcare Administration (MHA)

MBA

Tools

EHR systems

Job description

About the role

The Chief Revenue and Patient Experience Officer is an innovative executive healthcare role that bridges two traditionally distinct domains: the financial health of the hospital and the human-centric quality of care. The core philosophy behind combining these roles is that superior clinical and administrative experiences directly drive financial performance. When patients have a seamless experience from booking to billing, loyalty increases, collections improve, and hospital margins grow.

To strategically align the organization’s financial operations with patient satisfaction initiatives. This executive oversees the end-to-end patient journey—from pre-admission scheduling and financial counseling to clinical care, billing, and post-discharge follow-up. The ultimate goal is to ensure that revenue capture is optimized while creating a compassionate, transparent, and frictionless experience for the patient.

Key responsibilities

• Oversee pricing, billing, collections, coding, and payer relationships to maximize revenue capture and reduce claim denials

• Design and implement a seamless, patient-centric culture across all touchpoints, ensuring consistent standards and clear communication from admissions to discharge

• Create clear, empathetic financial communication strategies so patients understand their costs, insurance coverage, and payment options upfront

• Track and analyze patient satisfaction metrics (like HCAHPS scores or Net Promoter Scores) alongside financial performance indicators (such as days in accounts receivable and collection rates)

• Collaborate with the Chief Medical Officer, Chief Nursing Officer, and operational leaders to ensure clinical excellence translates into both high patient satisfaction and efficient resource utilization

About you

• Master's Degree, most often a Master of Healthcare Administration (MHA), Master of Business Administration (MBA), or a related advanced degree

• 10+ years of progressive leadership experience within a hospital or large health system

• Strong, demonstrable track record managing healthcare finance, revenue cycle operations, or patient advocacy programs at a senior level

• Deep understanding of healthcare reimbursement models, including HMOs, government health insurance programs, private insurers, and self-pay dynamics

• Ability to drive a culture of patient-first service across both clinical and administrative teams, utilizing high empathy and change management skills

• Strong familiarity with Electronic Health Records (EHR), health informatics, data integration, and hospital billing systems

• Ability to identify operational bottlenecks that cause patient frustration and implement leaner, more effective workflows