Patient Care Coordinator: Global Support & Impact

Q2 HR Solutions; Philippines; Sur place; PHP 350 000 - 520 000; Plein temps

Résumé du poste

Q2 HR Solutions is seeking a Patient Care Administrator to join our healthcare operations team, supporting patients through their end-to-end care journey. This role suits professionals with strong BPO experience who can handle international accounts, protect sensitive information, and deliver excellent service in a fast-paced environment.

You will be the key contact for patients and internal stakeholders, ensuring appointments, referrals, and records are managed accurately, efficiently, and with

Qualifications

• At least 2 years of BPO experience supporting international clients or accounts.
• Background in customer service, healthcare support, data processing, or administrative roles.
• Experience handling high-volume transactions and working across multiple systems.
• Strong verbal and written English communication skills.
• Close attention to detail with the ability to work accurately under pressure.
• Proficiency in Microsoft Office applications, particularly Excel.
• Patient-focused, empathetic, and service-oriented.
• Confident and professional when handling sensitive or emotional situations.
• Organized, reliable, and able to multitask effectively.
• Open to feedback and committed to continuous improvement.
• Flexible to work shifting schedules as required.

Responsabilités

• Support patients throughout their healthcare journey by providing timely and accurate administrative support.
• Input, update, and maintain patient referral data across internal systems with high accuracy.
• Book and manage patient appointments in line with service-level agreements and best-practice standards.
• Communicate professionally with patients, referrers, and internal teams via phone and email.
• Handle patient inquiries with empathy and ensure first-time resolution whenever possible.
• Escalate issues appropriately to ensure continuity of care and service quality.
• Ensure strict compliance with data protection, confidentiality, and quality assurance standards.

Connaissances

BPO experience

English communication

Multitasking

Outils

Excel

Description du poste

Q2 HR Solutions is seeking a Patient Care Administrator to join our healthcare operations team, supporting patients through their end-to-end care journey. This role suits professionals with strong BPO experience who can handle international accounts, protect sensitive information, and deliver excellent service in a fast-paced environment.

You will be the key contact for patients and internal stakeholders, ensuring appointments, referrals, and records are managed accurately, efficiently, and with