Patient Care Coordinator (Clinic Receptionist) - Premium Dermatology Clinic

Versai Dermatology & Aesthetics; Antipolo; On-site; PHP 180,000 - 300,000; Full time

Job summary

Versai Dermatology & Aesthetics is seeking a skilled Patient Care Coordinator who will guide patients from inquiry to visit, payment, and future bookings. The role requires experience in dermatology or medical-aesthetic clinics and a strong understanding of premium patient service.

You will coordinate appointments, treatments, and communications, ensuring accurate records and seamless patient journeys while collaborating with clinicians and staff to uphold Versai's high standards.

Qualifications

• Experience in dermatology or medical-aesthetic clinics preferred.
• Experience as Patient Care Coordinator, Front Desk, or similar patient-facing role preferred.
• Familiar with patient inquiries, scheduling, confirmations, and treatment coordination.
• Strong ability to explain services within non-medical scope and manage premium client expectations.

Responsibilities

• Welcome and assist patients in a warm, professional, and service-oriented manner.
• Manage appointments, confirmations, rescheduling, cancellations, and follow-ups.
• Respond professionally to calls, online inquiries, messages, and patient communications.
• Maintain accurate patient, appointment, and administrative records.
• Receive payments, process POS transactions, and assist with daily transaction reporting.
• Coordinate patient treatments, schedules, packages, and follow-ups.
• Support patient retention and customer relationship activities.
• Apply existing industry knowledge while learning Versai's treatments, technologies, products, and workflows.
• Coordinate with dermatologists, nurses, aestheticians, management, and clinic personnel.

Skills

Communication skills

Sales skills

Customer service

Organizational skills

Premium clinic experience

Education

Bachelor's degree

Job description

About the role

At Versai, the Patient Care Coordinator is not simply a receptionist. Our Patient Care Coordinators are among the first and most important touchpoints in the patient experience. They help manage the patient journey from the first inquiry and appointment through the clinic visit, payment, treatment coordination, follow-up, and future bookings. This is not an entry-level front-desk position. We are specifically looking for someone who already has relevant experience in the dermatology or medical-aesthetic clinic industry and can transition into the role with a strong understanding of aesthetic-clinic operations, patient coordination, treatment-related inquiries, and premium patient service.

Key responsibilities

• Welcome and assist patients in a warm, professional, and service-oriented manner.
• Manage appointments, confirmations, rescheduling, cancellations, and follow-ups.
• Respond professionally to calls, online inquiries, messages, and patient communications.
• Maintain accurate patient, appointment, and administrative records.
• Receive payments, process POS transactions, and assist with daily transaction reporting.
• Coordinate patient treatments, schedules, packages, and follow-ups.
• Support patient retention and customer relationship activities.
• Apply existing industry knowledge while learning Versai's dermatology and aesthetic treatments, technologies, products, and patient workflows.
• Properly explain available services within the boundaries of the role and training provided.
• Coordinate with dermatologists, nurses, aestheticians, management, and other clinic personnel.

About you

• Bachelor's degree required.
• Previous work experience in a dermatology clinic, medical-aesthetic clinic, or established aesthetic center is required.
• Candidates with experience in a premium or physician-led aesthetic clinic environment are strongly preferred.
• Previous experience as a Patient Care Coordinator, Clinic Receptionist, Front Desk Associate, Customer Relations Associate, Treatment Coordinator, or similar patient-facing role is strongly preferred.
• Familiar with patient inquiries, appointment scheduling, confirmations, follow-ups, treatment packages, payments/POS transactions, and coordination with doctors and clinical staff.
• Has working familiarity with dermatology and aesthetic treatments so that Versai's treatment portfolio can be learned more quickly.
• Comfortable discussing treatments and services with patients within the proper non-medical scope of the role.
• Strong sales and customer-service orientation, with experience working toward sales targets and performance KPIs.
• Excellent verbal and written communication skills.
• Highly organized, detail-oriented, professional, and confident when dealing with patients in a premium clinic environment.

About us

Versai Dermatology & Aesthetics is a premium, dermatologist-led medical and aesthetic clinic bringing a higher standard of dermatology, advanced aesthetic technology, and patient experience to Rizal. We are building a clinic experience comparable to leading premium medical-aesthetic institutions in Metro Manila - combining dermatologist-led care, advanced technologies, sophisticated clinic operations, and a high standard of patient service. As our organization continues to grow, we are looking for people who can uphold the professionalism, attention to detail, accountability, and service standards expected in a premium clinic environment.