Patient Advocate I: Empathetic Scheduler & Specialist

MedRisk; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

MedRisk in the Philippines is seeking a Patient Advocate Level I to retain client loyalty by delivering clear and efficient support to callers while coordinating with Adjusters and Nurse Case Managers to ensure a best-in-class experience. The role emphasizes empathy, strong communication, and the ability to work collaboratively to meet quality and throughput goals.

A bachelor’s degree is preferred, and candidates should be detail-oriented with solid data-entry skills.

Qualifications

• Bachelor’s degree preferred
• Detail-oriented with solid data-entry skills
• Empathy and strong communication are essential

Responsibilities

• Support callers with clear, efficient assistance and resolve issues promptly
• Coordinate with Adjusters and Nurse Case Managers to ensure seamless case handling
• Contribute to a best-in-class patient experience by meeting quality and throughput goals

Skills

Empathy

Strong communication

Team collaboration

Attention to detail

Education

Bachelor’s degree preferred

Job description

MedRisk in the Philippines is seeking a Patient Advocate Level I to retain client loyalty by delivering clear and efficient support to callers while coordinating with Adjusters and Nurse Case Managers to ensure a best-in-class experience.The role emphasizes empathy, strong communication, and the ability to work collaboratively to meet quality and throughput goals. A bachelor’s degree is preferred, and candidates should be detail-oriented with solid data-entry skills.