Patient Advocate

Outsource Access, Inc.; Cagayan de Oro; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Comprehensive HMO coverage for dependents

Group Life Insurance Benefit

Virtual Credit Card

Generous Paid Leaves

Full government benefits support

Job summary

A leading healthcare service provider in Cagayan de Oro is seeking a dedicated Patient Advocate to serve as a crucial liaison between patients, medical offices, and drug manufacturers. This role will involve navigating complex processes to ensure patients receive their medications at no cost. The ideal candidate will possess a strong background in pharmacy or nursing, demonstrate exceptional communication skills, and maintain professionalism during night shifts. Employee benefits include comprehensive HMO coverage, group life insurance, virtual credit card convenience, and generous paid leaves.

Qualifications

• Graduate of BS Pharmacy or Pharmacy Assistant certification.
• Licensed or underboard graduate of BS Nursing (BSN).
• Experience in high-touch customer service roles is beneficial.
• Empathetic approach with patients and ability to build trust.
• Proficient in data input, systems navigation, and reporting.
• Follow scripts and maintain strict standards and guidelines.
• Self-motivated, coachable, able to work in fast-paced night shifts with minimal supervision.
• HIPAA confidentiality and discretion are essential.

Responsibilities

• Coordinate efforts between patients and healthcare providers.
• Engage in inbound and outbound calls for medication access.
• Build and maintain trusting relationships with patients.
• Educate members about program solutions and answer procedural questions.
• Proactively call doctors’ offices to obtain and maintain current prescriptions.
• Document task statuses and pull data reports across multiple systems.
• Complete all required paperwork for order processing while ensuring compliance.
• Suggest process improvements to increase efficiency and performance.
• Maintain absolute patient confidentiality per HIPAA and regulatory standards.
• Operate effectively in a night/graveyard shift with minimal supervision.

Skills

Exceptional verbal and written communication skills

Patient and empathetic approach

Technical proficiency with Microsoft Office or Google Suite

Ability to follow scripts and guidelines

Self-motivated and coachable

Night shift readiness

HIPAA confidentiality

Education

BS Pharmacy or Pharmacy Assistant Certification

BS Nursing (BSN)

Graduates of Medical Technology, Biology, or Health Science programs

Allied Health: Medical Technology/Biology/Health Science

Tools

Microsoft Office

Google Suite

Job description

Cagayan de Oro City, Philippines | Posted on 12/26/2025

The Patient Advocate serves as a vital liaison between patients, medical offices, and drug manufacturers. The primary objective of this role is to navigate and coordinate complex processes to ensure patients receive their required medications at no cost. This role requires a unique blend of clinical understanding, administrative precision, and deeply empathetic communication. As this is a night shift position handling sensitive medical data, the successful candidate must demonstrate an exceptional level of confidentiality, discretion, and professionalism, while maintaining high productivity under minimal supervision.

Duties & Responsibilities

• Stakeholder Liaison: Coordinate efforts between patients, healthcare providers, and drug manufacturers to facilitate medication access.
• Phone Engagement: Spend 40–70% of shifts on inbound and outbound calls, utilizing professional phone etiquette and communication scripts.
• Relationship Building: Build sustainable, trusting relationships with patients by providing "above and beyond" customer service.
• Program Education: Help members understand program solutions, answer procedural questions, and provide general information.
• Prescription Management: Proactively call doctors’ offices to obtain and maintain current patient prescriptions.
• Data Management: Utilize multiple systems to document task statuses, update key information, and pull data reports.
• Documentation: Complete all required paperwork for order processing while adhering strictly to compliance standards.
• Process Improvement: Adhere to established guidelines while recommending improved procedures to increase efficiency.
• Confidentiality: Maintain absolute patient confidentiality in strict accordance with HIPAA and other regulatory standards.
• Self-Management: Operate effectively in a professional environment with minimal supervision, meeting all scheduled activities in a timely manner.

Required Skills & Qualifications

• Educational Background: Pharmacy: Graduate of BS Pharmacy or Pharmacy Assistant certification. Nursing: Graduate of BS Nursing (BSN); licensed or underboard.
• Can be considered: Allied Health: Graduates of Medical Technology, Biology, or Health Science programs with a strong grasp of medical terminology.
• Communication: Exceptional verbal and written communication skills, with a focus on professional phone etiquette and active listening.
• Interpersonal Skills: Patient, empathetic approach with the ability to build rapport and gain trust from members to obtain sensitive information.
• Technical Proficiency: Technically savvy and comfortable navigating multiple systems, data input, and reporting (Microsoft Office or Google Suite proficiency required).
• Process Oriented: Ability to follow scripts and adhere to strict standards/guidelines.
• Work Ethic: Self-motivated, coachable, and comfortable working in a fast-paced environment.
• Shift Readiness: Proven ability to maintain a high level of professionalism and alertness during night/graveyard shifts with minimal supervision.
• Integrity: Demonstrated high level of confidentiality and discretion regarding sensitive patient data (HIPAA compliance).

Good To Have

• Prior experience in high-touch customer service roles in a healthcare account.
• US Healthcare BPO Experience: Candidates who have previously worked on US-based Medical Billing, Insurance Verification, or Utilization Management accounts.
• Medical Records Clerks: Experience handling Sensitive Health Information (SHI) and electronic health records (EHR).
• Clinical Research Coordinators: Experience coordinating between different stakeholders (doctors, patients, and labs) while maintaining strict documentation.

Employee Benefits

• Health and Wellness: Comprehensive HMO coverage for you and your dependents.
• Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
• Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
• Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
• Government Benefits: Full support for required government benefits.

Supplemental Pay Types

• 13th Month Salary
• Overtime Pay
• Night Differential

Incentives

Performance-based incentives to reward your contributions and achievements