Pasig BPO Coach & Team Leader - Mentor High-Impact Agents

Foundever®; Pasig; On-site; PHP 360,000 - 540,000; Full time

Job summary

Foundever is seeking a Team Leader in Pasig, Philippines to guide a call center team and ensure targets are met with accuracy and professionalism.

The role emphasizes coaching, performance tracking, and clear client communication while maintaining high service standards. Applicants should have at least one year of team leadership experience and strong verbal and written communication skills, plus solid computer skills.

Qualifications

• At least High School Graduate.
• Minimum of one year Team Leader experience.
• Experience with Technical, Billing and Sales is preferred but not required.
• Demonstrated interpersonal, coaching and supervisory skills.
• Experience with Agile development methodologies
• Excellent verbal and written communication skills
• Good computer skills (operating systems, Internet)
• Demonstrated ability to set priorities and multi-task.

Responsibilities

• Ensures that calls are handled professionally.
• Provides direction and guidance to guarantee consistent achievement of key performance metrics.
• Achieves, measures, reports and communicates metric goal attainment for assigned team.
• Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.
• Coaches, mentors and develops agent team for skills expansion and promotional opportunities.
• Performs other duties as assigned.

Skills

Team Leadership

Coaching & Mentoring

Interpersonal Skills

Communication Skills

Multi-tasking

Adaptability

Education

High School Diploma

Job description

Foundever is seeking a Team Leader in Pasig, Philippines to guide a call center team and ensure targets are met with accuracy and professionalism.

The role emphasizes coaching, performance tracking, and clear client communication while maintaining high service standards. Applicants should have at least one year of team leadership experience and strong verbal and written communication skills, plus solid computer skills.