Pasay Onsite Collections Specialist – Dayshift

Ttecjobs; Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

TTEC Pasay is seeking a Collection Representative – Dayshift onsite to drive recovery outcomes by reviewing claims, negotiating settlements, and coordinating with insurers and third parties. You’ll play a key role in advancing cases from demand through closure while upholding accuracy and compliance.

As part of a supportive, global team, you’ll maintain detailed CRM notes, manage portfolio ageing, and prioritize high-value accounts.

Qualifications

• Senior High School graduate required.
• 2–4 years of experience in collections or negotiation-heavy voice roles.
• Experience in insurance claims, motor recoveries, legal collections, or AU/UK/NZ markets is preferred but not required.
• Open to candidates from telco collections, banking collections, retention, or escalation roles with proven negotiation experience.
• Strong written English, negotiation maturity, and documentation discipline are required.
• Computer proficient with experience using CRM or case management systems.

Responsibilities

• Manage end-to-end recovery files from demand through settlement and closure.
• Maintain accurate, structured, and compliant file notes within CRM systems.
• Proactively manage portfolio ageing, prioritizing high-value and aged accounts.

Skills

Strong written English

Negotiation maturity

Documentation discipline

Education

Senior High School

Tools

CRM systems

Case management systems

Job description

TTEC Pasay is seeking a Collection Representative – Dayshift onsite to drive recovery outcomes by reviewing claims, negotiating settlements, and coordinating with insurers and third parties. You’ll play a key role in advancing cases from demand through closure while upholding accuracy and compliance.

As part of a supportive, global team, you’ll maintain detailed CRM notes, manage portfolio ageing, and prioritize high-value accounts.