Day Shift Collections Specialist — Pasay

TTEC; Pasay; On-site; PHP 201,000 - 357,000; Full time

Job summary

TTEC is seeking a Collection Representative – Dayshift to work onsite in Pasay, Metro Manila. You will review claims, manage collections, and negotiate settlements with insurers and third parties, ensuring progress and accuracy across files.

The role requires 2–4 years in collections, strong written English, and experience with CRM systems. Onsite hours from 9am–3pm, with opportunities for career development and a supportive benefits package.

Qualifications

• Senior High School graduate required.
• 2–4 years of collections or negotiation-heavy roles.
• Experience with disputed accounts, escalations, or B2B environments preferred.

Responsibilities

• Manage end-to-end recovery files from demand through settlement and closure.
• Maintain accurate, structured CRM notes.
• Proactively manage ageing portfolios, prioritising high-value accounts.

Skills

Negotiation

Written English

CRM experience

Customer service

Education

Senior High School diploma

Tools

CRM software

Job description

TTEC is seeking a Collection Representative – Dayshift to work onsite in Pasay, Metro Manila. You will review claims, manage collections, and negotiate settlements with insurers and third parties, ensuring progress and accuracy across files.

The role requires 2–4 years in collections, strong written English, and experience with CRM systems. Onsite hours from 9am–3pm, with opportunities for career development and a supportive benefits package.