Collection Representative

TTEC; Pasay; On-site; PHP 201,000 - 357,000; Full time

Job summary

TTEC is seeking a Collection Representative – Dayshift to work onsite in Pasay, Metro Manila. You will review claims, manage collections, and negotiate settlements with insurers and third parties, ensuring progress and accuracy across files.

The role requires 2–4 years in collections, strong written English, and experience with CRM systems. Onsite hours from 9am–3pm, with opportunities for career development and a supportive benefits package.

Qualifications

• Senior High School graduate required.
• 2–4 years of collections or negotiation-heavy roles.
• Experience with disputed accounts, escalations, or B2B environments preferred.

Responsibilities

• Manage end-to-end recovery files from demand through settlement and closure.
• Maintain accurate, structured CRM notes.
• Proactively manage ageing portfolios, prioritising high-value accounts.

Skills

Negotiation

Written English

CRM experience

Customer service

Education

Senior High School diploma

Tools

CRM software

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Collection Representative –Dayshift working onsite in Pasay, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Pasay, Monday to Friday from 9am to 3pm at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City

What You’ll Do

Do you have a passion for problem-solving and negotiation? In this role, you’ll help drive successful recovery outcomes by reviewing claims, managing collections of files, and coordinating with insurers and third parties. From validating supporting documents to negotiating settlements and resolving disputes, you’ll play an important role in ensuring files are progressing accurately, efficiently, and professionally.

During a Typical Day, You’ll

• Manage end-to-end recovery files from demand through settlement and closure
• Maintain accurate, structured, and compliant file notes within CRM systems
• Proactively manage portfolio ageing, prioritizing high-value and aged accounts

What You Bring to the Role

• At least Senior High School graduate
• 2 to 4 years of experience in collections or negotiation-heavy voice roles, preferably with exposure to disputed accounts, escalations, or B2B environments
• Experience in insurance claims, motor recoveries, legal collections, or AU/UK/NZ markets is preferred but not required
• Open to candidates from telco collections, banking collections, retention, or escalation roles with proven negotiation experience
• Strong written English, negotiation maturity, and documentation discipline are non-negotiable
• Computer proficient with experience using CRM or case management systems

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista and for you to bring value to the table in your own unique way.

Location/Division Pasay, Metro ManilaJob Requisition 04F1Q