Onsite | Seasonal Travel - Blended Chat | Up to Php26,700 | TTEC Pasay

TTEC Customer Care Management Philippines Inc; Pasay; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health & wellness incentives

Job summary

TTEC Customer Care Management Philippines Inc in Pasay is seeking a Chat Customer Service Representative to handle customer inquiries onsite. You will assist customers quickly, offer product guidance with empathy, and help deliver an exceptional experience.

Ideal candidates have 1 year of BPO customer service experience (healthcare sector preferred), completed senior high school or two years in college, strong English, and basic computer skills. We offer growth and a supportive culture.

Qualifications

• 1 year of BPO customer service experience, preferably in healthcare.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Good English communication skills

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Pasay, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• One (1) year BPO customer service experience preferably in the healthcare sector
• Completed senior high school or two (2) years in college
• Good English communication skills
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives