Onsite | Healthcare - Blended Chat | Up to Php29,700 Package | TTEC Pasay

TTEC Customer Care Management Philippines Inc; Pasay; On-site; PHP 257,000 - 357,000; Full time

Benefits offered by this job

Healthy benefits package

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC Customer Care Management Philippines Inc is seeking a Chat Customer Service Representative to work onsite in Pasay. You will engage with customers via chat, address inquiries, and resolve issues with a customer-centric approach.

The role requires strong communication skills in English and prior BPO experience. Onsite work is required, with a supportive team environment and opportunities for professional development.

Qualifications

• 1 year BPO customer service experience preferred in healthcare
• Completed senior high school or 2 years in college
• Good English communication skills

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Good English communication

Computer experience

BPO customer service experience

Education

Senior high school diploma or some college

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Pasay, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• One (1) year BPO customer service experience preferably in the healthcare sector
• Completed senior high school or two (2) years in college
• Good English communication skills
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives