Partnership Learning Lead & Capability Development

FWD Group Management Holdings Limited; Manila; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

FWD Group is seeking an Partnership Learning and Capability Development Associate Manager in Manila. You will manage learning programs for Partnership/Bancassurance, ensuring FSCs are field-ready, compliant, and customer-focused. The role coordinates delivery, quality, insights, and resources.

You will partner with Compliance, Product, Sales, and Operations to validate content and drive improvements using learning analytics and stakeholder feedback.

Qualifications

• Bachelor’s degree in Business, Education, Psychology, or a related field.
• LOMA Level 1 and IC Traditional/VUL certification is required.
• Professional certification in learning and development, facilitation, coaching, or instructional design is an advantage.

Responsibilities

• Learning Program Planning and Coordination: translate priorities into program requirements and schedules; uphold learning standards and continuous improvement.
• Training Delivery and Facilitation: lead BEST, product reviews, coaching sessions across classroom, virtual and blended platforms.
• Content and Learning Design: design/update modules, facilitator guides, scripts, assessments with SMEs for accuracy.
• Learning Measurement and Performance Insights: monitor feedback, exam results, activation, and early-tenure performance.
• Stakeholder Management: guide workstreams, align with SMEs and leaders, escalate risks with actions.

Skills

Learning Program Management

Facilitation & Coaching

Instructional Design

Learning Analytics

Insurance Knowledge

MS Office Proficiency

Education

Bachelor’s degree in Business/Education/Psychology or related field

LOMA Level 1 certification and IC Traditional/VUL

Professional certification in L&D/Instructional Design/Facilitation

Job description

FWD Group is seeking an Partnership Learning and Capability Development Associate Manager in Manila. You will manage learning programs for Partnership/Bancassurance, ensuring FSCs are field-ready, compliant, and customer-focused. The role coordinates delivery, quality, insights, and resources.

You will partner with Compliance, Product, Sales, and Operations to validate content and drive improvements using learning analytics and stakeholder feedback.