Partnership Learning and Capability Development Associate Manager

FWD Group Management Holdings Limited; Manila; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

FWD Group is seeking an Partnership Learning and Capability Development Associate Manager in Manila. You will manage learning programs for Partnership/Bancassurance, ensuring FSCs are field-ready, compliant, and customer-focused. The role coordinates delivery, quality, insights, and resources.

You will partner with Compliance, Product, Sales, and Operations to validate content and drive improvements using learning analytics and stakeholder feedback.

Qualifications

• Bachelor’s degree in Business, Education, Psychology, or a related field.
• LOMA Level 1 and IC Traditional/VUL certification is required.
• Professional certification in learning and development, facilitation, coaching, or instructional design is an advantage.

Responsibilities

• Learning Program Planning and Coordination: translate priorities into program requirements and schedules; uphold learning standards and continuous improvement.
• Training Delivery and Facilitation: lead BEST, product reviews, coaching sessions across classroom, virtual and blended platforms.
• Content and Learning Design: design/update modules, facilitator guides, scripts, assessments with SMEs for accuracy.
• Learning Measurement and Performance Insights: monitor feedback, exam results, activation, and early-tenure performance.
• Stakeholder Management: guide workstreams, align with SMEs and leaders, escalate risks with actions.

Skills

Learning Program Management

Facilitation & Coaching

Instructional Design

Learning Analytics

Insurance Knowledge

MS Office Proficiency

Education

Bachelor’s degree in Business/Education/Psychology or related field

LOMA Level 1 certification and IC Traditional/VUL

Professional certification in L&D/Instructional Design/Facilitation

Job description

Partnership Learning and Capability Development Associate ManagerWe use cookies to give the best possible web experience. By continuing to use our website we assume you accept how we use cookies and your data. This in keeping with our Privacy Notice.# Careers## Partnership Learning and Capability Development Associate ManagerApply: Philippines - BGC Taguig: Full time: Posted Today: End Date: November 30, 2026 (20 days left to apply): JR-0028581**About FWD Group**FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com **About FWD Life Philippines**FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium EquivalentJob Purpose: To manage assigned learning and capability development programs for Partnership/Bancassurance, helping ensure newly onboarded and existing FSCs are field-ready, compliant, customer-focused, and equipped to deliver FWD solutions to SBC-referred clients. The role coordinates program delivery, learning quality, performance insights, stakeholder alignment, and the development of training resources.**Key Responsibilities:** 1) Learning Program Planning and Coordination* Contribute to the annual learning and capability plan by translating agreed Partnership and Bancassurance priorities into program requirements and schedules.* Define and maintain the learning standards, design specifications, facilitator requirements, documentation, and continuous improvement framework for the BEST program and related learning journeys, ensuring consistent application across assigned learning resources.* Analyze learner data, field observations, and stakeholder feedback to identify capability gaps and recommend practical interventions.2) Training Delivery and Facilitation* Facilitate BEST, IC Review, product reviews, coaching sessions, and other assigned interventions.* Apply effective facilitation and role-play techniques across classroom, virtual, and blended platforms.* Ensure delivery consistency, regulatory alignment, and a strong learner experience.3) Content and Learning Design* Design, review, and update modules, facilitator guides, scripts, assessments, and reinforcement materials.* Partner with SMEs, Compliance, Product, Sales, and Operations to validate content accuracy and relevance.* Use digital learning tools and practical simulations to improve application and retention.4) Learning Measurement and Performance Insights* Monitor agreed success measures, including training feedback, exam results, activation, and early-tenure performance.* Track the first 30 days of onboarded FSCs with Area Sales Heads and recommend targeted interventions.* Prepare regular insights, risks, and recommendations for review by Partnership leaders.5) Stakeholder Management and Workstream Leadership* Provide workstream guidance, peer coaching, and quality support to assigned learning resources while monitoring agreed deliverables.* Influence SMEs, administrators, Sales, Product, Compliance, Operations, and other business stakeholders to align differing priorities and secure agreement on program requirements, resources, timelines, content standards, and corrective actions needed for successful execution.* Identify learning risks, competing priorities, and issues, and escalate them with recommended actions when needed.**Education & Certification:*** Bachelor’s degree in Business, Education, Communication, Psychology, Human Resources, or a related field.* Professional certification in learning and development, facilitation, coaching, or instructional design is an advantage.* LOMA Level 1 and/or IC Traditional and VUL certification is required. **Experience:*** At least 5 to 8 years of experience in training, learning and development, sales capability, or a related discipline, preferably in bancassurance or life insurance.* At least 1 year of experience coordinating projects or leading learning workstreams.* Demonstrated experience designing learning programs, facilitating varied audiences, and using performance data to improve outcomes.* Strong stakeholder management, communication, analytical, and problem-solving skills.**Technical Competencies/Skills:*** Learning Program Management: Translates agreed business priorities into structured learning plans, schedules, implementation activities, and measurable outcomes.* Facilitation and Coaching: Delivers engaging learning and provides peer coaching or quality feedback across classroom and online platforms.* Instructional Design: Develops and quality-checks modules, assessments, scripts, simulations, and reinforcement tools.* Learning Analytics: Interprets feedback, exam results, activation, and early performance trends to recommend interventions.* Insurance and Product Knowledge: Understands Traditional and Variable products, bancassurance operations, sales practices, and relevant regulatory requirements.* Digital and MS Office Proficiency: Uses presentation, collaboration, data, and digital learning tools to improve efficiency and learner experience.