Partner Relations Specialist

Home Credit Philippines; Philippines; On-site; PHP 500,000 - 780,000; Full time

Benefits offered by this job

Permanent dayshift

Bonus up to 20%

HMO from Day 1

Mental health support

Wellness leaves

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking a Partner Relations Specialist to drive online sales and improve customer experience through strategic product management and merchandising. You will curate merchant pages, optimize product information, and work with stakeholders to ensure Shoppingmall.ph success.

The role focuses on engaging merchants with HC campaigns, developing merchant programs, and collaborating with product teams to capture merchant insights and opportunities for improvement.

Qualifications

• At least 3 years’ experience in merchant or partner program development and execution.
• Experience in B2B marketing and e-commerce.
• Experience in campaign management.

Responsibilities

• Drive online sales and enhance customer experience through product management and merchandising.
• Curate merchant and brand pages and optimize product information.
• Communicate HC campaigns to merchants and encourage participation.
• Develop merchant programs to educate and motivate merchants about Home Credit partnerships.
• Collaborate with internal departments and Product team to capture merchant feedback.

Skills

Merchant program development

Partner program development

B2B marketing

E-commerce

Campaign management

Job description

Job Description:

About The Job

The Partner Relations Specialist is responsible for driving online sales and enhancing customer experience through effective product management and merchandising strategies. This role involves curating merchant & brand pages, optimizing product information, and collaborating with internal and external stakeholders to ensure the success of Shoppingmall.ph. A key part of the role is engaging MPL Merchants by communicating HC driven campaigns and encourage participation. The role would develop merchant programs that would educate and motivate merchants on how to maximize their partnership with Home Credit through Shoppingmall.ph.

What You’ll Do

• The Partner Relations Specialist plays a pivotal role in SMPH's online merchandising operations – significantly impacting customer experience, brand visibility, merchant success, and overall sales. Key responsibilities include:
• Manage the communication of HC campaigns to merchants to encourage participation
• Developing strategies to increase mirroring of merchant deals in their physical shops on Marketplace
• Evaluating the success of marketing campaigns based on their performance in terms of reach, frequency, and response rates
• Developing and implementing strategic partnerships with other companies for the benefit of our merchant partners.
• Coordinating with internal departments to champion activities or projects needed for the benefit of merchants.
• Initiating together with Product team, merchant surveys to capture merchant sentiment and identify opportunities for improvement.
• Analyzing data from various sources such as websites, social media platforms, and mobile applications to identify opportunities for improving marketing initiatives
• Co-managing the development of Merchant pages for select merchants

What You Need To Have

• At least 3 years’ Experience
• Experience in Merchant or Partner Program development and execution
• Experience In B2B Marketing
• Experience in e-commerce
• Experience in Campaign Management

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto 'No Small Roles, Everyone is Important' is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.