Partner Development Manager (South Luzon)

Globe Telecom; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading telecommunications company is seeking a Partner Development Manager to develop and maintain relationships with Business and Store Partners. This role focuses on achieving sales targets and enhancing operational capabilities through sales management and strategic partnerships. The ideal candidate will have a strong background in sales, problem-solving, and team management while fostering effective communication and collaboration. Opportunity to contribute to a vibrant workplace culture dedicated to personal and professional growth.

Qualifications

• Experience in Account Management or Retail Sales.
• Background in Quality Assurance and Customer Service.
• Familiarity with Team and Operations Management.

Responsibilities

• Develop and build relationships with Business and Store Partners.
• Set strategy to achieve sales unit objectives and review progress.
• Conduct training for Business Partners and Store staff.

Skills

Good communication skills

Problem Solving skills

Time Management and Organization

Teamwork and Collaboration

Basic Analytics

Sales Management

Customer Service

Partner Management

Proficiency in Excel and Report creation

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Partner Development Manager is responsible for developing and building strong relationships with Business Partners and Store Partners. Success in this position comes from both parties achieving their Sales targets for the year and building the capabilities of the Business Partners & Stores Partners to ensure profitable and sustainable operations.

Duties and Responsibilities

• Setting Sales Unit Strategy (Business Partners & Stores): Establish a plan to achieve the unit’s objectives, taking into consideration overall business and sales goals, market opportunities, past sales results and available resources; reviewing progress and adjusting plans as needed.
• Effectively deploys and develops sales expertise to advance business goals: Ensure that all Business Partners and Stores’ partners/staff get the training they need about B2B products and business policies to effectively execute defined tasks and expectations.
• Cultivates Partnerships-Initiating and Maintaining strategic relationships with Business Partners and Stores Partners to ensure optimum service levels to both Globe and its external customers. Collaborates with the BP owners and Stores Leaders in developing and implementing strategies. Coordinate and collaborate with other functional business units inside and outside B2B to identify sales opportunities, process and performance improvement requirements, and corresponding initiatives.
• Makes day‑to‑day decisions required to manage the sales function, including deploying resourcing, allocating costs, and directing sales activities, securing and comparing information from multiple sources to identify key issues; committing to an action after weighing alternative solutions against important decision criteria.
• Will be required to regularly engage in fieldwork in order to consistently touch‑base with Business Partners and Stores partners, understand the market and pursue selling opportunities. During non‑field days he/she may be required to report to the office base for administrative responsibilities, meetings, and other business related discussions.
• Will be required to engage and conduct customer visits to those customers who requires face‑to‑face meeting/discussion. Builds and strengthens productive relationship with customers by managing customer expectations and perception towards Globe in every stage of the customer engagement. Will address and assist on basic queries from Globe customers related to products, services and basic aftersales: Existing B2B Customers (Upgrade and Additional Lines), New/Potential Customers > to increase market penetration, to properly scope for the technical details associated with the customer’s desired subscription/product, to understand market trends/behavior, to pursue new opportunities.
• Ensures effective execution of stores campaign/programs that drive the creation of opportunities, address customer demands, meet customer values, which lead to high acquisition.

KPIs

• Meet PDM Acqui Rev Net of Churn (aggregate)
• Meet % of Business Partners & Stores Partners hitting NAR (aggregate) Targets
• Meet Business Partner's Compliance Rate and Sales Coaching

Top 3‑5 Deliverables

• Sales Management
• Sales Pipeline & Flow Through Management
• Needs‑Based & Multi-Product Selling
• Churn Management
• Partner Management & Customer Relations

Skills

Soft:

• Good communication skills
• Problem Solving skills
• Time Management and Organization
• Teamwork and Collaboration

Hard:

• Basic Analytics
• Sales Management
• Customer Service
• Partner Management
• Proficiency in Excel and Report creation

Competencies

• Strong Product Knowledge: Able to understand, make sense of, and accurately present product features and benefits leading to effective selling
• Strong People/Team Management - Ability to build good working relationships with people at all levels. Understanding the needs of the different stakeholders and communicating with them appropriately
• Strong Sales Acumen: Ability and desire to sell; Able to carry out selling in a positive and confident approach, is resilient and has the ability to cope with rejection
• Sense of Competition: Capability to flourish in a competitive environment
• High-level Comprehension and Higher Order Thinking Skills: ability to think beyond memorization of facts; Ability to further analyze, manipulate and apply learnings to arrive at solutions to problems.
• Scheduling Management: Ability to organize the work in a logical way so that it is executed effectively; manage the schedule
• Time Management: Ability to manage competing priorities effectively, to be resourceful and to use time as resource to make up or extend.
• Communication: Ability to produce clear status reports (clear writing and verbal skills), communicate tactfully and candidly, and simplify jargon
• Team Player: Ability to work effectively with management, subordinates and employees on all levels
• High Degree of Self-Motivation and Ambition

Hiring Requirements

Work Experience:

• Account Management / Retail Sales
• Quality Assurance
• Customer Service
• Team Management
• Operations Management
• Vendor Management

Level of Knowledge:

• Competitor Knowledge
• Globe Organizational Understanding
• Globe Product & Service Knowledge
• Globe Sales Business Process Understanding
• Market, Business and Industry Understanding
• Basic Analytics

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.