PART-TIME CUSTOMER SUPPORT (BPO)

E-Guardian Philippines Inc.; Makati; On-site; PHP 138,000 - 248,000; Part time

Job summary

E-Guardian Philippines Inc. is seeking a motivated part-time professional to join our digital services team in Manila. You will support customers via email, perform back-office duties, and help manage paid campaigns while maintaining data quality and timely reporting.

The role emphasizes teamwork, self-discipline, and a proactive learning mindset, with morning shifts from 7:00 AM to 11:00 AM and on-site work in Metro Manila. Immediate start preferred.

Qualifications

• Second-year college completed in any field.
• No prior work experience required; training provided.
• Excellent verbal and written English communication.
• Tech-, web-, and social media-savvy.
• Detail-oriented with strong work ethic.
• Self-disciplined and reliable.
• Must regularly play a mobile game (MMORPGs/action RPGs).
• Part-time, 4 hours per day, including weekends and Philippine holidays.
• On-site work in Metro Manila, preferably Makati.]
• job_responsibilities_description:[
• Provide application/game support to customers via email and handle back-office duties including ads management, content management, data entry, encoding, monitoring and verification.
• Report and elevate critical issues for prompt resolution.
• Seek learning opportunities and mentor others.
• Accomplish timesheets, review checklists, and submit progress reports on time.
• Manage existing paid client campaigns end-to-end, including tracking and monitoring.
• Develop, review, and calibrate processes to standardize and ensure output quality.

Responsibilities

• Provide application/game support to customers via email. Perform various back-office duties including, but not limited to, internet ads management, content management, general data entry, encoding, monitoring, and verification. Collaborate closely with team members to accomplish team goals.
• Report and elevate critical issues for prompt resolution.
• Seek new learning opportunities and mentor and inspire others to do the same.
• Accomplish ad hoc tasks such as completing timesheets, reviewing checklists, and submitting progress reports within the required timeline.
• Manage existing paid client campaigns end-to-end, including tracking and monitoring.
• Develop, review, and calibrate processes to standardize and ensure the quality of the team’s output.

Skills

English communication

Detail-oriented

Self-discipline

Mobile gaming interest

Tech-savvy

Education

Completed at least second-year college

Job description

E-Guardian Philippines Inc. offers a rewarding career opportunity for qualified and driven professionals seeking to grow in the digital services industry. To succeed in this role, candidates must demonstrate strong analytical ability, ambition, and a genuine interest in the World Wide Web and digital platforms. You will play an important role in supporting our mission to ensure that web content remains updated, relevant, safe, and secure for global users.

We are looking for individuals who are highly professional, results-oriented, and capable of thriving in a dynamic start-up environment. The ideal candidate is a strong team player, self-disciplined, adaptable, and committed to continuous learning and development. If you are seeking a challenging yet fulfilling opportunity within a growing organization, we invite you to apply and become part of our team.

GENERAL RESPONSIBILITIES:

• Provide application/game support to customers via email. Perform various back-office duties including, but not limited to, internet ads management, content management, general data entry, encoding, monitoring, and verification. Collaborate closely with team members to accomplish team goals.

• Report and elevate critical issues for prompt resolution.

• Seek new learning opportunities and mentor and inspire others to do the same.

• Accomplish ad hoc tasks such as completing timesheets, reviewing checklists, and submitting progress reports within the required timeline.

• Manage existing paid client campaigns end-to-end, including tracking and monitoring.

• Develop, review, and calibrate processes to standardize and ensure the quality of the team’s output.

QUALIFICATIONS:

• Must have completed at least second-year college (any field of study).

• No prior relevant work experience required; training will be provided.

• Excellent verbal and written communication skills in English.

• Tech-, web-, and social media-savvy.

• Detail-oriented.

• Demonstrates self-discipline, strong work ethic, and personal and professional integrity.

• Must regularly play at least one mobile game, preferably MMORPGs, action RPGs, or other mobile RPGs.

• Available to work part-time for 4 hours per day, including weekends and Philippine holidays.

• Must be willing to work the morning shift from 7:00 AM to 11:00 AM.

• Willing to start immediately.

• Willing to work on-site.

• Preferably residing within Metro Manila.