Part-time Customer Service Officer

SMARTE CARTE SINGAPORE PTE LTD; Taytay; Sur place; PHP 167 000 - 234 000; Temps partiel

Résumé du poste

SMARTE CARTE SINGAPORE PTE LTD is hiring for iShopChangi counter roles in Philippines. The job involves end-to-end order fulfillment, processing on WMS, monitoring statuses, and coordinating with merchants and runners to ensure timely delivery.

Responsibilities include inventory movement records, handling rewards inquiries, and upselling services while maintaining SOP compliance. Shift is 12 hours; candidates should commit to at least 3 days weekly with a day/night option.

Qualifications

• Minimum O or N level with 3 credits including English.
• At least 1 year of experience in logistic/warehousing, retail/customer service, hospitality.
• Proficient in using Microsoft Office and confident in using mobile technology.
• Customer centric and willing to go extra mile.
• Team player with good interpersonal and communication skills.
• Ability to multi-task and solve problems effectively.

Responsabilités

• Handle all duties at the iShopChangi counter, including end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately and timely on Warehouse Management System (WMS).
• Monitor order status and coordinate with merchants and runners to ensure timely fulfillment.
• Maintain accurate records of inventory movements, monitor stock levels at the counter, and report discrepancies promptly.
• Assist with Changi Rewards membership inquiries, redemptions, and other marketing campaign giveaways; upsell services.
• Ensure compliance with SOPs and service standards.
• 12 hours shift (Able to commit at least 3 days per week).
• Please indicate your shift preference: 10am - 10pm OR 10pm - 10am.

Connaissances

Customer service

Teamwork

Communication

Multi-tasking

Problem solving

MS Office

Formation

O level / N level with 3 credits including English

Outils

Warehouse Management System

Description du poste

Core Responsibilities:

Counter Duties

• Handle all duties required at the iShopChangi counter, including end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.
• Monitor order status and coordinate with merchants and runners to ensure timely fulfillment of orders.
• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
• Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
• Ensure compliance with SOPs and service standards.

Runner Duties

• Responsible for the transfer, delivery and/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties

• Perform housekeeping duties and always ensure cleanliness of the counter and backroom.
  Assist with any other duties as assigned by management.

12 hours shift (Able to commit at least 3 days per week)

Please indicate your shift preference: 10am - 10pm OR 10pm - 10am

Requirements

• Minimum "O" or "N" level with 3 credits, including English.
• At least 1 year of experience in logistic/warehousing, retail/ customer service, hospitality industry.
• Proficient in using Microsoft Office and confident in using mobile technology.
• Customer centric and willing to go extra mile.
• Team player with good interpersonal and communication skills.
• Ability to multi-task and solve problems effectively.

We regret to inform that only shortlisted candidates will be notified.