Part-Time Call Specialist – Australian Property Industry | WFH

SourceU; Metro Manila; Remote; PHP 134,000 - 201,000; Part time

Job summary

SourceU is seeking a confident Discovery Call Specialist to join its remote team serving Australian property clients. You will handle warm inbound leads, conduct structured 15-minute calls, understand client goals, and schedule qualified prospects for consultations with the appropriate consultant.

This part-time, work-from-home role offers a four-day workweek (Monday to Thursday) or equivalent days, and focuses on lead qualification with no cold calling.

Qualifications

• Experience in Australian property industry or related calls.
• Knowledge of Australian geography, states and capitals.
• Strong spoken English and clear communication.
• Professional telephone manner and structured conversation skills.
• Ability to qualify leads and schedule consultations.

Responsibilities

• Conduct scheduled 15-minute discovery calls with warm inbound leads.
• Introduce the business and build rapport with prospects.
• Understand prospects' property goals and needs.
• Assess service suitability and qualify leads.
• Book qualified prospects for appointments with consultants.
• Close conversations with unsuitable prospects.
• Answer basic Australian geography questions when possible.
• Maintain a professional and positive caller experience.

Skills

Excellent spoken English

Clear communication

Telephone manners

Lead qualification

Interpersonal skills

Confident conversations

Booking system proficiency

Tools

Booking system

Job description

Part-Time Call Specialist – Australian Property Industry | WFH

Work Arrangement: Remote / Work From Home
Employment Type: Part-Time
Working Days: Monday to Thursday or Friday to Sunday

About the Role

We are looking for a confident and customer-focused Discovery Call Specialist to join a growing Australian property business expanding its reach across Brisbane, Melbourne, and Sydney.

In this role, you will speak with warm inbound leads who have already expressed interest in the business's services. You will conduct structured 15-minute phone calls to understand their property goals, assess their suitability, and schedule qualified prospects for consultations with the appropriate consultant.

This is a phone-based role focused on lead qualification and appointment setting. No cold calling is required, as prospects book their own discovery calls through the company's booking system.

Key Responsibilities

Conduct scheduled 15-minute discovery calls with warm inbound leads.

Introduce the business and build rapport with prospective clients.

Understand prospects' circumstances, needs, and Australian property goals.

Assess whether the business's services are suitable for each prospect.

Book qualified prospects for appointments with the appropriate consultant.

Politely conclude conversations with prospects who are not a suitable fit.

Answer basic Australian geography questions, including states, capital cities, suburbs, and relevant local council areas where possible.

Maintain a professional and positive experience throughout every call.

Requirements

Previous experience in the Australian property industry, including property-related calls, sales support, or client-facing roles.

Working knowledge of Australian geography, particularly states and capital cities.

Excellent spoken English and clear communication skills.

A confident and professional telephone manner.

Ability to conduct structured conversations and qualify leads effectively.

Strong interpersonal skills and the ability to build rapport quickly.

Good judgment when assessing prospects and determining appropriate next steps.

Nice to Have

Knowledge of Brisbane suburbs and their corresponding council areas.

Familiarity with the Sydney and Melbourne property markets.

What We Offer

A remote working opportunity supporting an Australian property business.

Training and access to relevant business information.

Warm inbound leads rather than cold calling.

A structured role with clear responsibilities and objectives.

A consistent four-day working schedule, Monday to Thursday.