Sr. Operations Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Healthcare and Life Insurance

Employee benefits

Engagement activities

Training and development

Job summary

Hammerjack Pty Ltd is seeking an Operations Manager in Senior Management to oversee market KPIs and coordinate with team managers to meet production goals. You will drive performance consistency and ensure availability across shifts.

The role requires strong leadership, excellent communication, and the ability to influence outcomes using data, reports, and stakeholder collaboration. A Bachelor’s degree or equivalent is expected.

Qualifications

• Strong verbal & written communication skills across teams and leadership.
• Excellent organizational, communication, and interpersonal abilities.
• Ability to influence and drive improvements using data and reports.
• Proven track record of guiding Team Leaders to meet customer experience and business goals.
• Ability to anticipate trends and adapt to maintain momentum toward goals.

Responsibilities

• Sets clear goals and measurements; drives team results.
• Coaches and develops Team Leaders and teammates to meet standards.
• Ensures coaching is consistent and effective across forums.
• Uses behavioural coaching to enable leaders to self-assess methods for success.
• Leads two-way dialogue between leaders and other functions to drive excellence.
• Develops Team Leaders and Support Leaders through diverse development programs.
• Delegates and adapts coaching style based on performance and knowledge.
• Utilizes career development planning for teammates and leaders.
• Manages time effectively to prioritize coaching and development activities.
• Fosters global relationships to ensure information flow and feedback on changes.

Skills

Verbal & written communication

Organizational skills

Interpersonal skills

Data-driven decision making

Change management

Systems proficiency

Education

Bachelor's degree or equivalent

Job description

About the role

Operations Manager in Senior Management, responsible for overall Market KPIs. Manages and interacts directly with team managers and other departments to facilitate and meet outlined production goals and targets. Regularly coordinates with various people to ensure a smooth running shift in the operations and in order to guarantee performance consistency and availability.

Preferred Qualifications:

• Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership
• Excellent organizational, communication, & interpersonal skills
• Ability to influence & drive positive changes in performance utilizing data & reports
• Proven ability to overcome resistance & drive Team Leaders to meet & exceed on customer experience goals & business goals
• Ability to anticipate trends & patterns, act quickly to change course & maintain momentum towards reaching established goals
• Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems

Job Requirements:

• 5 + years of experience in people management
• Customer communication experience
• Bachelor's degree or equivalent work experience

Key responsibilities

• Sets clear goals & measurements, drives team results to achieve organization goals
• Coaches & develops a team of Team Leaders/ Support Leaders & teammates into a highly responsive team that meets & exceeds the required published performance standards
• Ensures Team Leaders are coaching, developing & communicating with their teams routinely & effectively through conducting coach the coach sessions & observations of their Team Leaders in various forums
• Utilizes behavioural based coaching model when coaching Team Leaders/ Support Leaders enabling the leaders to self-assess the methods to be successful in achieving goals
• Proactively leads & facilitates constructive two-way dialogue between Team Leaders/ Support Leaders & other functions to drive operational excellence
• Utilizes a diverse range of development, to grow Team Leaders/ Support Leaders
• Utilizes Situational Leadership skills to effectively delegate & adjust coaching style to the performance & knowledge level of the teammate & Team Leader/ Support Leader being coached
• Utilizes Performance Development Planning process to enable the team to create & follow up on plans for teammate & Team Leader/ Support Leader career development
• Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching & development activities
• Establishes global relationships with other leaders & business units, & support groups, throughout the organization, to ensure excellent information flow & feedback on impacts of process, policy & product changes

Job and Company Highlights

• Competitive salary + bonuses
• Generous paid time off
• Healthcare and Life Insurance coverage on day 1
• Above industry standard company and statutory benefits
• Monthly and Quarterly Engagement Activities
• Work-Life Balance
• Training and Development