PAM Analyst | Secure Access, Automation & Compliance

Willis Towers Watson; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Willis Towers Watson in the Philippines is seeking a PAM Analyst to support privileged access management services, governance, and security improvements across the enterprise. You will collaborate with engineering, cybersecurity, and operations to deliver reliable access controls and strong audit readiness.

The role emphasizes IAM/PAM knowledge, ticketing experience with ServiceNow, and the ability to translate technical concepts into operational processes while maintaining high standards of

Qualifications

• Experience supporting IAM or PAM services.
• Understanding of PAM principles, privileged account administration and access governance.
• Knowledge of cybersecurity concepts, risk management and security controls.
• Experience with ticketing/workflow platforms such as ServiceNow.
• Strong analytical and problem-solving skills.
• Excellent documentation and communication skills.
• Ability to interpret technical information and convert it into operational processes and procedures.
• Experience working in regulated or security-conscious environments.

Responsibilities

• Administer and support PAM platforms, tools, and associated processes.
• Process privileged access requests, changes and reviews in accordance with established policies, standards and procedures.
• Ensure accurate, timely and high-quality completion of PAM tickets and service requests.
• Validate requests and access permissions to achieve a high first-time-right resolution rate.
• Escalate issues, exceptions and risks appropriately.
• Maintain operational documentation, knowledge articles and support materials.

Skills

Analytical thinking

Problem solving

Communication

Documentation

Process improvement

Tools

ServiceNow

Job description

Willis Towers Watson in the Philippines is seeking a PAM Analyst to support privileged access management services, governance, and security improvements across the enterprise. You will collaborate with engineering, cybersecurity, and operations to deliver reliable access controls and strong audit readiness.

The role emphasizes IAM/PAM knowledge, ticketing experience with ServiceNow, and the ability to translate technical concepts into operational processes while maintaining high standards of