Senior PAM Analyst: Cybersecurity & Access Governance

WTW; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

WTW is seeking a Senior Analyst for Information and Cyber Security in the Philippines to support privileged access management across the enterprise. The role collaborates with engineering, cybersecurity, and business stakeholders to improve access governance, documentation, and operational excellence.

Key responsibilities include administering PAM platforms, processing access requests, ensuring high-quality tickets, and maintaining evidence for audits.

Qualifications

• Experience supporting IAM or PAM services.
• Understanding of PAM principles, privileged account administration and access governance.
• Knowledge of cybersecurity concepts, risk management and security controls.
• Experience with ticketing and workflow platforms such as ServiceNow.
• Strong analytical and problem-solving skills.
• Excellent documentation and communication skills.
• Ability to translate technical information into operational processes and procedures.
• Experience in regulated or security-conscious environments.
• Familiarity with AI governance, security controls and automation technologies.
• Experience supporting audits, compliance frameworks or cybersecurity remediation.
• Understanding cloud identity platforms including Azure, AWS or Google Cloud.

Responsibilities

• Administer and support PAM platforms, tools and processes.
• Process privileged access requests, changes and reviews per policy.
• Ensure timely and accurate PAM tickets and service requests.
• Validate requests to achieve high first-time-right resolution.
• Escalate issues, exceptions and risks appropriately.
• Maintain operational documentation and knowledge resources.

Skills

IAM/PAM concepts

ServiceNow

PAM platforms

CyberArk

Delinea

BeyondTrust

Microsoft Entra PIM

IGA solutions

AI governance

Audits & compliance

Cloud IAM (Azure/AWS/GCP)

Tools

ServiceNow

CyberArk

Delinea

BeyondTrust

Microsoft Entra PIM

Job description

WTW is seeking a Senior Analyst for Information and Cyber Security in the Philippines to support privileged access management across the enterprise. The role collaborates with engineering, cybersecurity, and business stakeholders to improve access governance, documentation, and operational excellence.

Key responsibilities include administering PAM platforms, processing access requests, ensuring high-quality tickets, and maintaining evidence for audits.