PA&R Operations Lead: SLA & Process Excellence

Outsource Accelerator; Pasig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Outsource Accelerator in Pasig City is seeking a PA&R Manager to oversee the offshore team's daily operations and ensure the 72-hour SLA is met. You will report to the US-based PA&R Owner, maintain queue health, staffing, and documentation, with clear escalation for red or yellow queue states.

You will drive KPI ownership, quality assurance, training, and continuous improvement across processes, including Intergy and Oracle EHR migrations, while coordinating Pacific Time clinic hours.

Job description

Outsource Accelerator is seeking a PA&R Manager to oversee the offshore team's daily operations and maintain the 72‑hour SLA target. You will report to the US‑based PA&R Owner, ensuring queue health, staffing, and documentation, with escalation processes for red or yellow queue states.

You will drive KPI ownership, QA, training, and continuous improvement across processes, including Intergy and Oracle EHR migrations, while coordinating Pacific‑time clinic hours.