PA&R Operations Lead - Offshore Team

Outsource Accelerator; Pasig; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

Outsource Accelerator is seeking a PA&R Manager to oversee the offshore team’s daily operations and 72-hour SLA target. You will report to the US-based PA&R Owner, ensuring queue health, staffing, and documentation are maintained, with escalation processes for red or yellow queue states.

You will drive KPI ownership, QA, training, and continuous improvement across processes, including Intergy and Oracle EHR migrations, while coordinating Pacific-time clinic hours.

Qualifications

• 3+ years leading a healthcare revenue cycle or managed care ops team of 10+ staff with SLA accountability.
• Experience with referral coordination, prior auth, and PA in commercial/Medicare/Managed plans.
• KPI-driven management style with a track record of corrective actions.

Responsibilities

• Own daily operations and queue health for the offshore team.
• Manage staff scheduling, capacity, and backfill acrossPacific-time hours.
• Own KPI and SLA metrics; report weekly to US owner and lead monthly reviews.
• Lead onboarding, QA, and competency assessments for staff growth and quality.
• Enforce SOPs, document workflows, and surface payer/clinic issues with data.

Skills

Leadership

Healthcare revenue cycle

Staff scheduling

EHR systems

KPI & SLA management

Written English

Tools

Intergy

Oracle EHR migration

Job description

Outsource Accelerator is seeking a PA&R Manager to oversee the offshore team’s daily operations and 72-hour SLA target. You will report to the US-based PA&R Owner, ensuring queue health, staffing, and documentation are maintained, with escalation processes for red or yellow queue states.

You will drive KPI ownership, QA, training, and continuous improvement across processes, including Intergy and Oracle EHR migrations, while coordinating Pacific-time clinic hours.