P&C Policy Servicing & Carrier Liaison Specialist

Gratitude Philippines; Manila; On-site; PHP 457,000 - 547,000; Full time

Job summary

Gratitude Philippines is seeking an Insurance Policy Servicing & Carrier Coordination Specialist to support policy servicing, carrier coordination, and billing within a non-life insurance environment. The ideal candidate has P&C experience, including Home and Auto insurance, and strong communication skills.

The role is onsite in Taguig City with salary up to PHP 45,000 monthly. Start dates are September 1 or September 22, with a focus on accurate policy data handling and timely customer

Qualifications

• College graduate with at least 12 months of BPO experience; OR completed at least 2 years of college with 18 months of BPO experience.
• Relevant experience in non-life insurance, particularly Property & Casualty (P&C).
• Experience with Home and Auto insurance is preferred/required.
• Strong verbal and written communication skills.
• Willing to work onsite in Taguig City.

Responsibilities

• Policy Servicing & Carrier Coordination: Support policy servicing activities within an insurance brokerage or agency environment.
• Coordinate with multiple insurance carriers regarding policy inquiries, endorsements, renewals, and updates.
• Issue and process policy endorsements using AMS, Applied Epic, or similar platforms.
• Act as intermediary between clients, agents, and insurance carriers.
• Ensure accurate and timely exchange of policy-related information.
• Maintain policy documentation in accordance with regulatory and internal guidelines.

Skills

Non-Life Insurance

P&C Insurance

Home and Auto Insurance

BPO Experience

Communication Skills

High-volume Calls

Education

College graduate with BPO experience

2 years college with 18 months BPO

Tools

AMS

Applied Epic

Job description

Gratitude Philippines is seeking an Insurance Policy Servicing & Carrier Coordination Specialist to support policy servicing, carrier coordination, and billing within a non-life insurance environment. The ideal candidate has P&C experience, including Home and Auto insurance, and strong communication skills.

The role is onsite in Taguig City with salary up to PHP 45,000 monthly. Start dates are September 1 or September 22, with a focus on accurate policy data handling and timely customer