Owner Support & Reservations Specialist

Travel + Leisure Co.; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

Travel + Leisure Co. is seeking a customer service professional to respond to inbound inquiries and convert calls into bookings for WorldMark and affiliated resorts. You will provide compliant advice and promote additional services while managing reservations and inquiries with accuracy and care.

Join a team that values delivering exceptional experiences to travelers worldwide, coordinating with owners and resort partners, and maintaining high service levels in a dynamic hospitality environment.

Qualifications

• Outstanding customer service delivery
• Strong communication skills
• Ability to follow processes accurately
• Experience with travel or accommodation reservations systems
• Product knowledge of WorldMark and affiliated resorts/hotels

Responsibilities

• Respond to inbound customer enquiries with confidence and enthusiasm leading to a positive resolution.
• Maximize conversion of incoming calls into bookings by offering the most appropriate holiday solution.
• Provide professional and compliant advice and promote services including Owner Education, Lifestyle by WorldMark, Travel by Wyndham, Wyndham Rewards, Owner Enhancements.
• Maintain administration related to accommodation inquiries and reservations activity.
• Assist WorldMark resorts with arrival information and guest inquiries.
• Resolve customer complaints with strong conflict resolution skills and timely responses.

Job description

Travel + Leisure Co. is seeking a customer service professional to respond to inbound inquiries and convert calls into bookings for WorldMark and affiliated resorts. You will provide compliant advice and promote additional services while managing reservations and inquiries with accuracy and care.

Join a team that values delivering exceptional experiences to travelers worldwide, coordinating with owners and resort partners, and maintaining high service levels in a dynamic hospitality environment.