Member Services Consultant

Travel + Leisure Global Support Services (Philippines), Inc.; Mabalacat; On-site; PHP 240,000 - 320,000; Full time

Job summary

Travel + Leisure Co. is seeking a Member Services Coordinator to support our Accor Vacation Club members with outstanding service, guidance, and timely resolutions.

You will handle inquiries via phone, email, and written correspondence, educate members on benefits, assist with holiday bookings and onboarding, and maintain accurate records while collaborating with Sales, Marketing, Resort Operations, Finance, and Member Services to deliver seamless experiences.

Qualifications

• 2+ years in customer service or related field.
• Experience handling complaints professionally and empathetically.
• Able to meet individual and team KPIs in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving, organization, and multitasking abilities.
• Intermediate MS Office skills, including Outlook, Word and Excel.

Responsibilities

• Managing member enquiries through phone, email, and written correspondence.
• Conducting outbound calls to educate and engage members on benefits.
• Taking ownership of member concerns and providing timely resolutions.
• Assisting members with holiday bookings and membership requests.
• Facilitating member onboarding and education programs.
• Supporting member events, workshops, and engagement initiatives.
• Maintaining accurate member records and administrative documentation.
• Collaborating with Sales, Marketing, Resort Operations, Finance, and Member Services.

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

Teamwork

Multitasking

Tools

Outlook

Word

Excel

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We're looking for a customer-focused Member Services Coordinator to join our Accor Vacation Club team. If you're passionate about delivering outstanding service, building relationships, resolving complex enquiries, and helping customers get the most from their membership, this could be the perfect next step in your career.

How You'll Shine

As a Member Services Coordinator, you'll play a key role in supporting our members throughout their ownership journey. You'll provide expert guidance, resolve enquiries and complaints, and ensure every interaction reflects our commitment to exceptional customer experiences.

Key responsibilities include:

• Managing member enquiries through phone, email, and written correspondence
• Conducting outbound calls to educate and engage members, helping them maximize their vacation ownership benefits
• Taking ownership of member concerns and complaints, delivering positive and timely resolutions
• Assisting members with holiday bookings and membership-related requests
• Facilitating member onboarding and education programs
• Supporting member events, workshops, and engagement initiatives
• Maintaining accurate member records and administrative documentation
• Collaborating with internal teams across Sales, Marketing, Resort Operations, Finance, and Member Services to deliver seamless member experiences.

What You'll Bring

We're looking for someone who genuinely enjoys helping people and takes pride in delivering service excellence.

To be successful in this role, you'll have:

• At least 2 years' experience in customer service, member services, contact centre, hospitality, reservations, or a related customer-facing environment
• Proven experience handling customer complaints and difficult conversations with professionalism and empathy
• Experience working to individual and team KPIs in a fast-paced environment
• Excellent verbal and written communication skills
• Strong problem-solving, organization, and multitasking abilities
• Intermediate Microsoft Office skills, including Outlook, Word, and Excel
• Exceptional attention to detail and a commitment to providing accurate information
• A positive, team-oriented mindset with a passion for delivering memorable customer experiences.

Why You'll Love It Here

At Travel + Leisure Co., you'll be part of a global company that values hospitality, accountability, respect, engagement, and teamwork. We invest in our people, celebrate success, and provide opportunities to develop your career while helping create unforgettable vacation experiences for our members.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.