Owner-Minded Inside Sales Pro: Convert Leads into Revenue

vamasters, Inc.; Gingoog; In loco; PHP 350.000 - 480.000; Tempo pieno

Descrizione del lavoro

vamasters, Inc. is expanding its sales team in the Philippines to aggressively pursue quotes, conversions, and customer retention for a multi-location home services business. The role focuses on fast lead follow-up by phone and text, backed by CRM management, marketing monitoring, and business reporting.

The ideal candidate speaks fluent English, is comfortable with US customers, and can think like an owner—driven to close sales and build customer loyalty across locations.

Competenze

• Proven experience in inside sales, outbound calling, or lead follow-up with a track record of converting leads.
• Excellent spoken and written English and confidence communicating with US customers by phone and text.
• Hands-on CRM experience, including logging activity and running reports.
• Strong spreadsheet skills (Google Sheets or Excel) and ability to analyze data and spot trends.
• Proficiency in Google Workspace and ability to learn new software quickly.
• Experience posting and monitoring content on major social media platforms.
• Proactive, owner-minded approach to spotting problems and opportunities.
• Well-organized, trustworthy, and capable of independent work.
• Strong communication skills.

Mansioni

• Watch the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act fast on every opportunity.
• Call new quote requests promptly to close the sale and upsell additional services.
• Follow up on unbooked quotes, missed calls from local service ads, and inbound text inquiries to recover lost business.
• Call outbound prospects and campaign responses, and nurture interested leads until they book.
• Look into cancellations and voided jobs to understand why they were lost and win customers back where possible.
• Text recent customers to check on their experience, send Google review links to satisfied customers, monitor reviews across all locations, and escalate complaints or negative reviews to management immediately.
• Post approved content and monitor comments and messages on Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging potential leads and customer issues.
• Monitor advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas.
• Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost.
• Review fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost-saving opportunities, and support management with data entry, CRM upkeep, spreadsheets, and research

Conoscenze

Inside sales

Outbound calling

Lead follow-up

CRM

Data analysis

Google Sheets

Social media monitoring

English fluency

Independent work

Communication skills

Strumenti

CRM software

Google Workspace

Google Sheets

Descrizione del lavoro

vamasters, Inc. is expanding its sales team in the Philippines to aggressively pursue quotes, conversions, and customer retention for a multi-location home services business. The role focuses on fast lead follow-up by phone and text, backed by CRM management, marketing monitoring, and business reporting.

The ideal candidate speaks fluent English, is comfortable with US customers, and can think like an owner—driven to close sales and build customer loyalty across locations.