Overnight Incident Manager - Warehouse Automation

FORTNA

Mexico

On-site

PHP 5,643,000 - 7,524,000

Full time

5 days ago

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Job summary

FORTNA is seeking an Incident Manager to lead real-time response across automated warehouse environments. You will coordinate internal engineering, customer operations, and third parties during high-impact incidents, ensuring rapid service restoration.

The role requires calm, authoritative leadership under pressure, and strong technical fluency in automation and IT/OT systems, with precise, structured communication for diverse audiences. Overnight hours (7pm–7am EST) are expected.

Qualifications

5+ years in incident or service management in automated/industrial environments.
Experience managing high-severity incidents (OT/IT or warehouse automation).
Knowledge of PLCs, SCADA, WES/WMS, controls systems, industrial networks.

Responsibilities

Act as single point of coordination for Priority 1 incidents and select Priority 2 incidents.
Lead incident bridge calls and coordinate troubleshooting across teams.
Document incident details and actions throughout lifecycle.
Mobilize and coordinate multi-disciplinary teams (Controls, Software, Infrastructure, third parties).
Provide timely, structured updates to executives and stakeholders.
Maintain incident playbooks and runbooks for faster recovery.