Outlet Operations & Service Excellence Lead

IHG Hotels & Resorts; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job description

Roles and Responsibilities

• Administer purchasing and receiving procedures
• Conduct food and beverage hygiene audit
• Conduct orientation and training
• Conduct staff performance assessment process
• Contribute to innovation process within own scope of work in the business unit
• Facilitate compliance with legislative and regulatory requirements
• Foster service innovation
• Identify and establish internal and external stakeholder relationships
• Implement loss/risk prevention
• Lead team to implement changeLead with service vision
• Maintain halal certification requirements
• Manage and implement business continuity plans
• Manage site/outlet and equipment maintenance
• Manage training
• Managing the customer experience
• Monitor income and expenses
• Provide information for management decision making
• Provide quality control for service
• Supervise bar service