Outlet Operations Lead - Customer Experience & Growth

Jollibee Group North America; Makati; On-site; PHP 420,000 - 660,000; Full time

Job summary

Jollibee Group North America in Makati, Philippines seeks an experienced Outlet Manager to lead store operations, drive targets, and ensure superior customer service across all guest interactions. You will plan workflows, analyze sales data, and implement initiatives to boost performance, emphasizing leadership, teamwork, and delivering exceptional guest experiences across all shifts and departments.

The role focuses on optimizing store performance, coordinating across departments, and

Qualifications

• Experience as Outlet Manager or store manager preferred.
• Strong leadership and teamwork abilities.
• Able to analyze sales data and plan workflows.

Responsibilities

• Lead store operations and drive targets across shifts and departments.
• Plan workflows and schedules to optimize performance.
• Analyze sales data and implement initiatives to boost results.
• Deliver superior guest experiences and maintain high service standards.

Skills

Leadership

Sales analysis

Customer service

Operations management

Tools

POS systems

Job description

Jollibee Group North America in Makati, Philippines seeks an experienced Outlet Manager to lead store operations, drive targets, and ensure superior customer service across all guest interactions. You will plan workflows, analyze sales data, and implement initiatives to boost performance, emphasizing leadership, teamwork, and delivering exceptional guest experiences across all shifts and departments.

The role focuses on optimizing store performance, coordinating across departments, and