Outbound Support Specialist - Night Shift, Baguio

New Media Services, Pty. Ltd.; Baguio; On-site; PHP 201,000 - 312,000; Full time

Job summary

New Media Services Pty. Ltd. is seeking a proactive Customer Support specialist to deliver outstanding service across phone, email and chat from Loakan, Baguio City.

You will qualify leads, respond to inquiries, and support business growth by building positive relationships with customers. The role emphasizes accuracy, timely follow-ups, and collaboration with internal teams to resolve issues while maintaining high quality standards.

Qualifications

• Excellent verbal and written communication in English.
• Strong customer service orientation with interpersonal and problem-solving skills.
• Experience with CRM platforms and scheduling tools preferred.
• Willingness to work permanent night schedule, including weekends and holidays.

Responsibilities

• Handle outbound and inbound customer interactions via phone, email, and chat in English.
• Conduct outbound calls to prospective clients and represent products/services professionally.
• Address inquiries, resolve concerns, provide accurate information, and follow up promptly.
• Engage customers using approved scripts, manage objections, and adapt to conversations.
• Qualify leads and schedule appointments based on business needs.
• Record, update, and maintain accurate customer information in CRM and support systems.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain up-to-date knowledge of products, services, and processes.
• Meet or exceed customer satisfaction, productivity, and appointment targets.
• Cross-train and support multiple accounts or services as required.
• Adhere to company policies, quality standards and work schedules.

Skills

Excellent English

Customer service orientation

Objection handling

Time management

Multi-tasking

Tools

CRM software

Scheduling tools

Job description

New Media Services Pty. Ltd. is seeking a proactive Customer Support specialist to deliver outstanding service across phone, email and chat from Loakan, Baguio City.

You will qualify leads, respond to inquiries, and support business growth by building positive relationships with customers. The role emphasizes accuracy, timely follow-ups, and collaboration with internal teams to resolve issues while maintaining high quality standards.