Outbound Sales Representative

hosting.com; Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

hosting.com is seeking a Sales Representative to be the first point of contact for prospective and existing customers across live chat, tickets, and calls.

You will assess hosting needs, recommend tailored solutions, and guide customers through the sales process, while generating new business through outbound campaigns and upselling The role requires strong communication, a customer-focused approach, and the ability to thrive in a fast-paced environment, with targets to meet for monthly sales

Qualifications

• Experience in Sales Development or related roles in technology/SaaS/Software.
• Ability to manage multiple conversations and priorities.
• Strong written and verbal communication skills.

Responsibilities

• Respond promptly to live chat, ticket, and voice inquiries with clear hosting information.
• Assess customer requirements to recommend hosting solutions across products.
• Convert inquiries into sales and ensure a smooth customer experience.
• Maintain knowledge of all hosting brands and products for expert insights.
• Collaborate with support and technical teams to resolve pre-sales inquiries.
• Track leads in the CRM and follow up to maximize opportunities.
• Generate qualified leads through outbound campaigns and prospecting.
• Aim to exceed monthly sales targets and boost customer satisfaction.
• Provide feedback to improve products and processes.

Skills

Live chat tools

Outbound prospecting

CRM management

Communication skills

Independent work

Tools

Salesforce

HubSpot

Job description

Job Description:

About Us

We’vegot an incredible brand — nowwe’rebusy creating the legend behind it.At hosting.com,we’veset out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promiseisbold: to become the world’s most trusted hosting company. Ifyou’reeager to contribute your time and talent to something bigger that people will talk about long after your work is done — hosting.com is your place.If you want to do that work with and alongside incredible humans who care about each other, ourcustomersand the work we do— it’sat hosting.com.If you believe the best success is always shared success, with your teammates, for your customers — hosting.com is your next work home.

At hosting.com,we’renot just hosting websites. Although we doa great jobof that for millions of websites.We’rehelping our customers tell their stories and connect with their people. Creating productexperiences thathelps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.

All because we care about each other’s success.Our team is 750+ strong and growing, spread across the globe.

Wecan’tdo this alone.Come join the journey. And help us build somethingbetter,together.

About the Role

AsaSales Representative atHosting.com,you will be the first point of contact for prospective and existing customers through live chat, support tickets, voice calls, and outbound outreach.Your primary responsibility will be to assess their hosting needs, offer tailored recommendations, and guide them seamlessly through the sales process.

In addition to managing inbound sales inquiries, youll proactively generate new business opportunities through lead generation and outbound outreach campaigns, while identifying opportunities to grow existing customer accounts through upselling and cross-selling.
This role demandsstrong communicationskills, a customer-focused approach, and the ability to thrive in a fast-paced environment. Success in this position hinges on delivering a positive customer experience while consistently meeting sales targets.

WhatYou’llDo:

• Respond promptly to live chat, ticket, and voice inquiries, providing clear andaccurateinformation on hosting services.

• Assess customer requirements to recommend the best hosting solutions across product offerings.

• Use persuasive communication to convert inquiries into sales and ensure a smooth customer experience.

• Maintain strong knowledge of all hosting brands and products to deliver expert insights.

• Collaborate with support and technical teams to resolve pre-sales inquiries effectively.

• Track, manage, and follow up on leads in the CRM to maximize sales opportunities.

• Stay updated on industry trends, competitors, and new products to highlight our value proposition.

• Consistently achieve and exceed monthly sales targets, focusing on conversions and customer satisfaction.

• Collect and share customer feedback to improve products, services, and internal processes.
• Generate qualified leads through outbound prospecting, outreach campaigns, and other business development initiatives.
• Identify opportunities to grow existing customer accounts through upselling, cross-selling, and proactive customer engagement.
• Conduct outbound follow-up calls and outreach to prospective and existing customers to generate new sales opportunities.
• Maintain and nurture a healthy sales pipeline through consistent follow-up and CRM management.

WhatYou’llBring:

• Comfortable using live chat tools, voice systems, and CRM software. Experience with web hosting platforms is a plus.

• Experience in a Sales Development Representative (SDR), Business Development Representative (BDR), Inside Sales, Sales Representative, or similar customer-facing sales role within atechnology, SaaS, software, cloud, telecommunications, or subscription-based business.
• Experience with outbound prospecting, lead generation, cold calling, and sales outreach campaigns.
• Experience managing a sales pipeline and maintaining accurate records in a CRM platform (e.g., Salesforce, HubSpot, Dynamics, Zoho, or similar).
• Highly organized with the ability to manage multiple conversations simultaneously.

• Excellentcommunication and interpersonal skills.

• Ability to workindependentlyand manage multiple priorities.

• Willingness to work flexible hours, including evenings and weekends as needed.

Requirements: