Outbound Retail Sales & Support Specialist (Hybrid)

ConnectOS; Metro Manila; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Hybrid

Medical coverage

Dental coverage

Life insurance

Paid vacation

Job summary

ConnectOS in Metro Manila is seeking a Telco Sales & Support Specialist to provide sales, operational and customer support to the T-Distribution network. You will handle retailer inquiries, process orders, manage returns and warranty matters, and ensure timely resolutions while upholding service standards.

You will work with cross-functional teams, build retailer relationships, and contribute to growth and operational excellence.

Qualifications

• Prior customer service or tele sales experience.
• Experience in telecommunications, retail, distribution preferred.
• Ability to handle inquiries via phone and email.
• Experience processing orders, returns and warranty claims.
• Strong attention to detail and admin skills.
• Proficient with CRM and order management systems.

Responsibilities

• Provide professional phone and email support to retailers across the T-Distribution network.
• Process orders accurately and efficiently, ensuring compliance with service levels.
• Proactively contact retailers to support product sales, promotions and launches.
• Build and maintain retailer relationships to understand business needs and provide solutions.
• Manage retailer inquiries related to products, ordering, stock, promotions and operations.
• Coordinate returns, faulty product claims, warranty matters and credits.
• Investigate and resolve retailer issues at first contact where possible.
• Escalate unresolved issues to internal teams as needed.
• Maintain accurate customer records and activity updates in systems.
• Support continuous improvement to retailer experience and team performance.
• Meet or exceed KPIs for service, sales and operations.
• Collaborate with sales, supply chain, finance, vendor and support teams.

Skills

Customer service

Tele sales

Account support

Contact centre

Retail/telecom experience

Tools

Salesforce

Job description

ConnectOS in Metro Manila is seeking a Telco Sales & Support Specialist to provide sales, operational and customer support to the T-Distribution network. You will handle retailer inquiries, process orders, manage returns and warranty matters, and ensure timely resolutions while upholding service standards.

You will work with cross-functional teams, build retailer relationships, and contribute to growth and operational excellence.