Hybrid AU Retail Telco Sales & Support Specialist

ConnectOS; Mandaluyong; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Hybrid work

Medical & Dental coverage from day 1

Paid vacation and sick leave

Annual appraisal

13th month pay

Office wellness facilities

Company events & growth opportunities

Job summary

ConnectOS seeks a Telco Sales & Support Specialist to provide sales, operational and retailer support to the Client's T-Distribution network in Metro Manila. You will process orders, handle enquiries, manage returns and warranty claims, and help retailers grow product sales while upholding service standards.

In this hybrid role, you will collaborate with sales, supply chain, finance and support teams, maintain records, and strive to meet KPIs.

Qualifications

• Experience in customer service, tele sales, or contact centre environments.
• Experience in telecommunications, retail, distribution or technology industries preferred.
• Ability to handle customer inquiries and sales opportunities via phone and email.
• Experience processing orders, managing returns and coordinating warranty claims.
• Strong attention to detail and administrative capability.
• Working knowledge of CRM and order management systems (Salesforce preferred).
• Excellent communication, relationship management and stakeholder engagement skills.
• Proven ability to manage competing priorities and work effectively in a fast-paced environment.
• Strong problem-solving skills and commitment to delivering exceptional customer outcomes.
• Ability to work collaboratively within a team environment to achieve shared objectives.

Responsibilities

• Provide professional phone and email support to retailers across the T-Distribution network.
• Process orders accurately and efficiently, ensuring compliance with agreed service levels.
• Proactively contact retailers to support product sales, promotions and new product launches.
• Build and maintain trusted relationships with retailers to understand their business requirements and provide appropriate solutions.
• Manage retailer enquiries relating to products, ordering, stock availability, promotions and operational processes.
• Coordinate and administer returns, faulty product claims, warranty matters and credit requests in accordance with company policies and supplier requirements.
• Investigate and resolve retailer issues at first point of contact wherever possible.
• Escalate unresolved operational, technical or supplier-related issues to the appropriate internal teams and stakeholders.
• Maintain accurate customer records, case notes and activity updates within relevant systems.
• Support continuous improvement initiatives to enhance retailer experience and team performance.
• Consistently meet or exceed established service, sales and operational performance indicators (KPIs).
• Collaborate effectively with sales, supply chain, finance, vendor and support teams to ensure positive business outcomes.

Skills

Customer service

Tele sales

Account support

CRM systems

Salesforce experience

Stakeholder engagement

Tools

Salesforce

Job description

ConnectOS seeks a Telco Sales & Support Specialist to provide sales, operational and retailer support to the Client's T-Distribution network in Metro Manila. You will process orders, handle enquiries, manage returns and warranty claims, and help retailers grow product sales while upholding service standards.

In this hybrid role, you will collaborate with sales, supply chain, finance and support teams, maintain records, and strive to meet KPIs.