Outbound Account Manager (Clark On-site, Dayshift)

JOBS360; Mabalacat; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Fixed weekends off

HMO upon regularization

12 days paid leaves

Free parking & shuttle

Premium game lounge

Monthly events

Referral incentives

Maternity/Paternity leave

Job summary

Shore360 is seeking an Outbound Account Manager in the Philippines to proactively engage with prospective and existing clients, build strong relationships, identify opportunities, and drive account growth. You will manage the sales process from prospecting to conversion and ongoing account management.

The role emphasizes communication, relationship-building, and a results-driven mindset within the hospitality/catering context.

Qualifications

• Experience in outbound sales call centers or high-volume customer service.
• Knowledge of sales, customer service, purchasing, logistics, accounts receivable/payable.
• Ability to build customer loyalty and relationships.
• Strong communication and negotiation skills.
• Leadership or account management experience preferred.

Responsibilities

• Manage a portfolio of customer accounts and maintain relationships with customers.
• Achieve Sales & Gross Profits targets and KPIs.
• Achieve daily call and quotation targets.
• Participate in national sales promotions for growth.
• Generate new accounts (min 5/mo) with spend targets.
• Understand customer requirements and offer proactive solutions.
• Listen to customer feedback and resolve issues positively.
• Enhance product knowledge through training and webinars.
• Recommend products via cross-selling and upselling.
• Handle sales orders, quotations, backorders, and CRM notes.

Skills

Outbound sales

Customer relationships

Negotiation

Sales targets

Hospitality industry

Communication

Time management

Tools

CRM

Outlook

Excel

Word

Job description

About the role

An Outbound Account Manager responsible for proactively engaging with prospective and existing clients, building strong business relationships, identifying opportunities, and driving account growth. The ideal candidate should have strong communication and relationship-building skills, a results-driven mindset, and the ability to manage the sales process from prospecting through conversion and ongoing account management.

Key responsibilities

• Manage a portfolio of customer accounts and maintain relationships with customers
• Achieve Sales & Gross Profits target and Key Performance Indicators
• Achieve daily call and quotation targets
• Participate in national sales promotions achieving positive growth
• Generate an increase in sales and revenue through organic growth, new business development via warm leads, cold calls, web leads and referrals to open a minimum of 5 new accounts per month with a minimum spend of $220
• Develop strong relationships and understanding of customers business requirements to proactively offer solutions
• Listen actively to customer feedback, identify customer's needs, and provide appropriate solutions to ensure positive resolution and experience
• Enhance product knowledge through supplier training and webinars to provide product advice and technical support to customers
• Recommend Gold Star, Catalogue, RPM and The Quarterly products through cross and upselling
• Account management transactional duties including sales orders, product research, quotations, backorder management, CRM notes, and customer order forms

About you

• Demonstrated experience and competence gained in a similar sales role preferably within the hospitality/catering industry
• Experience in outbound sales call centers and high volume customer service
• Knowledge and understanding of sales, customer service, purchasing, logistics, accounts receivable/payable
• Customer service orientated and ability to build strong customer loyalty and foster relationships
• Strong communication and negotiation skills with well-developed professional interpersonal and communication skills
• Strong organization with the ability to meet deadlines and manage time frames for quotes, tenders, appointments and call cycles
• Ability to identify solutions and solve problems to ensure positive outcome
• Confidence in sales negotiation and demonstrated ability to close the deal
• Previous working experience in Hospitality and Management industry
• Leadership or account management experience
• Self-motivation with a strong team focus and the ability to work collaboratively
• Competency in Microsoft applications including Outlook, Word & Excel

Benefits

• Fixed Weekends Off – Guaranteed work-life balance with Saturdays and Sundays off
• HMO upon regularization
• 12 days paid leaves upon regularization
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – On-site recreational zone
• Social Passion Clubs: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events with team activities and celebrations
• Referral Incentives – Get rewarded for bringing top talent to the team
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

About us

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.