OTC Operations Manager

Xerox Corporation; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Xerox Holdings Corporation is responsible for collecting overdue payments and establishing repayment arrangements within the accounts receivable function. The role focuses on developing and implementing credit and collection procedures to manage delinquent accounts and ensure timely payments.

It also includes maintaining accurate records and coordinating with internal teams to resolve disputes and optimize cash flow, with emphasis on adherence to company policies and reporting requirements.

Qualifications

• Must have some experience in credit or collections workflows.
• Experience in analyzing delinquent accounts and producing reports is a plus.
• Strong communication and negotiation skills to secure payments.

Responsibilities

• Negotiate and approve payment arrangements.
• Refer accounts to collection agencies or legal action when needed.
• Analyze and prepare credit/collection status reports.
• Maintain records on delinquent accounts.
• All other duties as assigned.

Skills

Overdue payments

Payment arrangements

Credit analysis

Collections reporting

Education

Bachelor's degree or equivalent business experience

Job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Purpose:

• Responsible for collecting overdue payments and establishing re-payment arrangements.
• Develops and implements credit and collection procedures. Manages the collections process for delinquent accounts. Supervises the collection process of coins and currency from parking meters and toll pay stations.

Scope:General:

• Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues
• Sets priorities for team to ensure task completion; coordinates work activities with other supervisors
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
• Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Primary Responsibilities:

• Negotiates and approves payment arrangements.; makes adjustments to customer claims where necessary
• Refers certain accounts to a collection agency or recommends legal action
• Analyzes and prepares credit and/or collection status reports.
• Maintains records on delinquent accounts.
• All other duties as assigned.