2L Operations Manager

Xerox Corporation; Cebu City; On-site; PHP 3,683,241 - 4,910,988; Full time

Job summary

Xerox Corporation is seeking a 2nd Line Operations Manager – Cash Collections in Cebu City. This role involves overseeing multiple collections teams, ensuring effective execution of receivables strategies while driving cash flow optimization and operational excellence.

The ideal candidate will have a strong background in cash collections management, deep expertise in O2C processes, and the ability to lead and develop teams. Xerox offers a dynamic environment with opportunities for innovation and professional growth.

Qualifications

• 8+ years in GBS organization with 5+ years in leadership roles.
• Deep understanding of O2C processes and financial metrics.
• Proactive, self-motivated, and innovative spirit.

Responsibilities

• Oversee cash collections operations and ensure performance against targets.
• Lead managers and teams, driving performance management and coaching.
• Collaborate with multiple departments to improve collections effectiveness.

Skills

Cash Collections & Accounts Receivable Management

Leadership & People Development

Strategic Thinking & Decision Making

Stakeholder & Relationship Management

Dispute Resolution & Risk Management

Process Improvement & Automation

Education

4 years bachelor’s degree in relevant field (Accounting, Finance)

Tools

ERP systems (SAP preferred)

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Purpose/Mission/Summary

The 2nd Line Operations Manager – Cash Collections is responsible for overseeing multiple collections teams through first‑line managers, ensuring effective execution of end‑to‑end receivables and collections strategies.

This role drives cash flow optimization, past‑due reduction, and operational excellence, while leading performance management, stakeholder engagement, and transformation initiatives across the organization.

• Accountable for overall collections performance (DSO, aging, cash targets)
• Leads managers and teams delivering global cash collections operations
• Drives process standardization, automation, and continuous improvement
• Acts as a key escalation point for high‑risk accounts and complex disputes

Key Roles & Responsibilities / Key Job Functions

Scope:

• Leads multiple teams via first‑line managers across geographies or portfolios
• Requires deep expertise in O2C collections, dispute management, and credit risk
• Decisions align with business strategies, financial targets, and operational goals

Primary Responsibilities

Operational Leadership

• Oversee end‑to‑end cash collections operations and ensure SLA/KPI adherence
• Drive performance against DSO, past‑due, and cash collection targets
• Ensure compliance with global policies, controls, and standard processes

Performance & Metrics Management

• Design and monitor team and organizational KPIs and scorecards
• Conduct regular performance reviews and business updates
• Implement action plans to close performance gaps
• Lead resolution of critical escalations, high‑value delinquent accounts, and disputes
• Drive root‑cause analysis and sustainable fixes
• Reduce recurring operational issues
• Manage and develop first‑line managers and leadership pipeline
• Drive performance management, coaching, and succession planning
• Foster a culture of accountability, engagement, and high performance

Resource & Capacity Management

• Oversee headcount planning, workload balancing, and resource allocation
• Align staffing plans with business demand and growth initiatives

Stakeholder Management

• Collaborate with Sales, Finance, Credit, and Customer Support teams
• Influence stakeholders to drive collections effectiveness and issue resolution
• Maintain strong relationships with internal and external partners
• Lead automation, digital transformation, and process improvement initiatives
• Drive adoption of analytics, dashboards, and data‑driven decision making
• Promote standardization and scalability across operations

Achievements:

• Achievement of cash collection targets and improved cash flow
• Reduction in Days Sales Outstanding (DSO) and past‑due balances
• Improved collections effectiveness and resolution cycle times
• High SLA compliance and operational efficiency
• Reduction in recurring issues and disputes
• Enhanced team capability and leadership strength
• Successful deployment of automation and transformation initiatives

Competencies, Skills, Knowledge & Abilities

• Cash Collections & Accounts Receivable Management
• Leadership & People Development (Manager of Managers)
• Strategic Thinking & Decision Making
• Stakeholder & Relationship Management
• Dispute Resolution & Risk Management
• Process Improvement & Automation

Knowledge

• Deep understanding of Order‑to‑Cash (O2C) processes and credit/collections lifecycle, ERP systems (SAP preferred) and reporting tools
• Financial metrics impacting cash flow and working capital

Behavior

• Proactive and Empowered Think ahead and anticipate actions, self‑motivated to enhance and simplify programs, processes, and experiences, take actions based on observed needs without waiting for direction, move with speed and urgency to actively address the needs of the business, innovate to do things differently, more simply and effectively, pivot quickly to address unanticipated obstacles, accept responsibility for decisions and actions, acknowledge and learn from experience, inclusive of others to reach the best solution, share information and success with others, expand understanding by seeking others’ perspectives, move decisively to solve customer and business challenges, act with passion and conviction in interactions with customers, partners, and colleagues

Education, Experience & Certifications Basic Requirements

Education: 4 years bachelor’s degree in any relevant course (Accounting, Finance, etc.)

Experience: 8+ years in GBS organization, 5+ years leadership experience managing multiple teams

Certification / Licensure: Not Applicable