OTC Operations Manager

Xerox Philippines; Cebu City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Xerox Philippines is seeking a collections-focused professional to manage overdue payments and establish repayment plans. The role involves developing and implementing credit and collection procedures to improve recovery and cash flow.

You will oversee delinquent accounts, coordinate with internal teams, and potentially engage third-party agencies to recover debt while maintaining compliance and high service standards.

Qualifications

• Responsible for collecting overdue payments and establishing repayment arrangements.
• Develops and implements credit and collection procedures.
• Manages the collections process for delinquent accounts.
• Supervises the collection process of coins and currency from parking meters and toll pay stations.

Responsibilities

• Negotiates and approves payment arrangements.
• Refers certain accounts to a collection agency or legal action.
• Analyzes and prepares credit and/or collection status reports.
• Maintains records on delinquent accounts.
• All other duties as assigned.

Skills

Negotiation

Attention to detail

Communication

Education

Bachelor's degree in business/finance

Job description

About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose

• Responsible for collecting overdue payments and establishing re-payment arrangements.
• Develops and implements credit and collection procedures. Manages the collections process for delinquent accounts. Supervises the collection process of coins and currency from parking meters and toll pay stations.

Scope

General

• Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues
• Sets priorities for team to ensure task completion; coordinates work activities with other supervisors
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
• Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Primary Responsibilities

• Negotiates and approves payment arrangements.; makes adjustments to customer claims where necessary
• Refers certain accounts to a collection agency or recommends legal action
• Analyzes and prepares credit and/or collection status reports.
• Maintains records on delinquent accounts.
• All other duties as assigned.