Operations Manager / OM (Int'l Collections & AR B2B Account) - START ASAP

HCL Technologies Philippines Inc; Philippines; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

HMO Benefits

Life Insurance

Hybrid after training

Annual Increase

Sick Leave Conversion

Competitive salary

Job summary

HCL Technologies Philippines Inc. is seeking an experienced collections leader to oversee the COE operation, coordinating personnel and resources to ensure delivery of service levels for Xerox customers and internal partners.

The role emphasizes managing international B2B collections, driving process improvements, and aligning with leadership on performance and strategic initiatives. A strong finance or customer service background and exceptional communication are essential, with hybrid work

Qualifications

• At least 5 years’ management experience handling International B2B Collection & AR accounts.
• Ability to visualize, articulate, conceptualize or solve problems with available information.
• Strong background and work experience in Finance or Customer Service.
• Excellent communication skills, verbal and written, to various levels of the organization.
• Demonstrated leadership and vision in managing staff groups and major projects.
• Excellent interpersonal skills and collaborative management style.
• Comfortable operating in a fast-paced, diverse environment.

Responsibilities

• Manage operation to ensure delivery of established service levels.
• Develop mitigation plans to offset risks to goals and commitments.
• Manage headcount and overtime with the Project Leader.
• Interface with HCL and Xerox partners to ensure timely and accurate billing.
• Improve operational processes to support billing and resources management.
• Leverage HR, IT and Analytics to develop business strategies and morale.
• Communicate complex concepts and performance to Leadership.
• Contribute to long-term planning and operational excellence.

Skills

Strong time management

Coach and growth plans

Good communication

Problem solving mindset

English proficiency

MS Office skills

Conflict resolution

Balancing customer needs & internal

Education

College Graduate

Tools

MS Office

Job description

About This Role:

Manages personnel and resources for the Collections COE operation to complete collection and credit activities; serving Xerox customers and internal partners with collection related activities.

• Responsible for the management of the XBS Collections Region(s)

Major Responsibilities:

• Manage operation to ensure delivery of established service levels. Develop mitigation plans as necessary to offset risks to goals and commitments.
• Manage headcount and overtime in conjunction with the Project Leader
• Interface with HCL and Xerox partners to facilitate timeliness and accuracy of billing or to solve potential customer elevations
• Improve operational processes and policies in support of improved billing. Specifically, provides support in management of resources, business process and organizational planning.
• Manage and improve the utilization of support services (HR, IT and Analytics), to develop business strategies to improve performance and maintain positive morale.
• Communicate complex concepts, performance, and issues to Leadership.
• Play a significant role in long‑term planning, including an initiative geared toward operational excellence
• Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs and performs one’s job with the broader goals in mind.
• Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

Requirements

• At least 5 years’ management experience handling International B2B Collection & AR account
• Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information.
• Strong background and work experience in Finance or Customer Service
• Excellent communication skills, both verbal and written, including communications and presentations to various levels of the organization from Associates to Executive staff
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• A demonstrated commitment to high professional ethical standards and a diverse workplace
  Excels at operating in a fast pace, community environment
• Excellent people manager and open to direction and collaborative work style
• Demonstrated experience in managing and understanding complex processes and performance measures
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view
• Persuasive with details and facts
• Delegate responsibilities effectively
• High comfort level working in a diverse environment
• Can develop and use collaborative relationships to facilitate the accomplishment of work goals.

Primary Skillset Needs

• Must be College Graduate
• Strong time management skills
• Ability to coach and provide growth plans to team members
• Capacity to balance customer needs and internal requirements
• Good communication skills
• Problem solving mindset
• English 100% required, written and conversation
• MS Office Skills required
• Strong conflict resolution skills

What We Offer:

• Highly competitive and flexible package salary

• HMO Benefits since Day 1 (including up to 3 dependents)

• Life Insurance

• Hybrid Arrangement after the Training

• Annual Increase

• Sick Leave Conversion