OTC Operations Lead — Night Shift (5+ yrs OTC)

Accenture in the Philippines; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking an Order to Cash Ops Specialist in Quezon City for end-to-end OTC execution. The role focuses on accurate order entry, invoicing, billing, and ensuring first-time quality while coordinating with Sales and Finance to resolve discrepancies.

Night shift or schedule details are not specified in the job posting. Ideal candidate will have 5+ years in OTC with at least 3 years in a supervisory capacity and strong data accuracy skills.

Qualifications

• 5+ years of relevant experience in OTC Order Management
• 3+ years of supervisory experience
• Experience handling end-to-end OTC processes
• Ability to resolve billing discrepancies and escalations

Responsibilities

• Execute end-to-end OTC processes including order entry, invoicing and billing with focus on first-time quality
• Validate order data for completeness and accuracy before progression
• Support month-end close activities and ownership over order processing
• Respond to cases/queries from Sales and cross-functional teams (low/medium complexity)
• Coordinate resolution across groups to meet SLA
• Validate and generate credit/rebills for billing discrepancies
• Resolve billing discrepancies and contract alignment queries
• Collaborate with Sales, Deal Desk and Finance to resolve complex order issues
• Escalate dependencies to progress order booking and case resolution
• Support process improvement initiatives for OTC workflows

Skills

OTC processes

Order management

SLA adherence

Cross-functionalCollaboration

Problem solving

Job description

Accenture in the Philippines is seeking an Order to Cash Ops Specialist in Quezon City for end-to-end OTC execution. The role focuses on accurate order entry, invoicing, billing, and ensuring first-time quality while coordinating with Sales and Finance to resolve discrepancies.

Night shift or schedule details are not specified in the job posting. Ideal candidate will have 5+ years in OTC with at least 3 years in a supervisory capacity and strong data accuracy skills.