OTC Delivery Leader: Cash Flow & Disputes

International Business Machines Corporation; Philippines; On-site; PHP 3,841,000 - 5,762,000; Full time

Job summary

International Business Machines Corporation in the Philippines is seeking an experienced OTC Operations Manager to lead end-to-end order-to-cash processes, including order management, invoicing, credit and collections, disputes, and cash application, to drive cash flow and customer satisfaction. You will lead a team, drive process improvements, ensure governance and SLAs, and provide data-driven reporting.

Ideal candidates have 7+ years OTC experience, 5+ years in leadership, and strong

Qualifications

• Knowledge of order-to-cash processes, invoicing, credit and collections, disputes, and cash application.
• Experience leading OTC teams and improving process controls and governance.
• Strong analytical orientation with ability to drive continuous improvement.

Responsibilities

• Oversee end-to-end OTC processes including order management, invoicing, credit/collections and cash application.
• Lead performance against SLAs and governance frameworks, with regular reporting to management.
• Mentor and develop the OTC team, ensuring multi-skilling and succession readiness.

Skills

OTC process knowledge

Leadership

Analytical skills

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Finance, Accounting, or related field

MBA preferred

Tools

ERP systems (SAP/Oracle)

Data analysis tools

Job description

International Business Machines Corporation in the Philippines is seeking an experienced OTC Operations Manager to lead end-to-end order-to-cash processes, including order management, invoicing, credit and collections, disputes, and cash application, to drive cash flow and customer satisfaction. You will lead a team, drive process improvements, ensure governance and SLAs, and provide data-driven reporting.

Ideal candidates have 7+ years OTC experience, 5+ years in leadership, and strong