Order-to-Cash Training Specialist

TP; Parañaque; On-site; PHP 300,000 - 520,000; Full time

Job summary

TP is seeking an experienced Trainer for Order-to-Cash (O2C) to lead onboarding and ongoing learning across O2C operations. You will design and deliver programs, create materials, and assess learner performance while partnering with Operations and Quality teams to ensure proficiency in Credit Management, Billing, AR, and related processes.

The ideal candidate brings 2–3 years in training within BPO/shared services and hands-on O2C experience, with strong facilitation, instructional design, and

Qualifications

• 2–3 years as a Trainer, Learning Specialist, or Training Facilitator in a BPO, Shared Services, GCC, or captive operations environment.
• 2–3 years of hands-on experience in Order-to-Cash operations.
• Experience delivering process, systems, and compliance-related training programs.
• Strong O2C domain knowledge and ability to translate complex processes into learning materials.

Responsibilities

• Deliver instructor-led, virtual, and blended learning programs for new hires and existing employees.
• Facilitate training sessions covering end-to-end Order-to-Cash lifecycle (Credit Management, Order Processing, Billing, AR, Collections, Cash Application).
• Develop, update, and maintain training materials, facilitator guides, participant guides, job aids, and assessments.
• Provide nesting support, coaching, and refresher training to improve proficiency and accuracy.
• Collaborate with Operations, Quality Assurance, and Process Excellence to align training with KPIs and client requirements.
• Monitor training effectiveness, analyze results, and maintain training records and dashboards.

Skills

O2C domain

Facilitation

Instructional design

PowerPoint

Excel

English fluency

Stakeholder management

Tools

SAP

Oracle

NetSuite

MS Dynamics

LMS

Job description

TP is seeking an experienced Trainer for Order-to-Cash (O2C) to lead onboarding and ongoing learning across O2C operations. You will design and deliver programs, create materials, and assess learner performance while partnering with Operations and Quality teams to ensure proficiency in Credit Management, Billing, AR, and related processes.

The ideal candidate brings 2–3 years in training within BPO/shared services and hands-on O2C experience, with strong facilitation, instructional design, and