Order-to-Cash Specialist, Contact Center

Nestlã©

Philippines

On-site

PHP 420,000 - 660,000

Full time

3 days ago

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Job summary

Nestlé Integrated Business Services Manila is seeking an Order to Cash Analyst - Contact Center to be the first contact for customers across channels, resolving inquiries and processing service requests.

You will manage CRM cases, coordinate with cross-functional teams, and drive customer satisfaction through timely issue resolution in a fast-paced environment. Bachelor’s degree and 1+ year experience required; strong Excel and CRM proficiency preferred.

Qualifications

Bachelor’s degree in Business, Communications, Marketing, or related field.
Experience in customer service, contact center, shared services, or support operations.
Strong communication and customer relationship management skills.
Proficiency in Microsoft Excel and familiarity with CRM systems.

Responsibilities

Handle inbound/outbound customer interactions via phone, email, and messaging channels.
Create, update, and manage customer cases in CRM systems.
Resolve customer concerns and escalate critical issues when needed.
Coordinate with internal teams to ensure timely case resolution.
Conduct outbound calls for customer engagement and lead qualification when required.
Monitor open cases and provide customers with regular updates.
Support continuous improvement initiatives and service standards.